Crisis Advocate

Summary

The Crisis Advocate I is responsible for providing and coordinating crisis intervention services during office hours and after hours.

• Provides direct crisis intervention and advocacy to survivors of sexual violence (phone and/or face‑to‑face).
• Coordinates SARS calls and responds to offsite locations to provide advocacy, crisis intervention, information, and referral services to recent sexual assault/abuse survivors.
• Coordinates services with other crisis services program members to ensure continuity of care.
• Provides crisis intervention, information, referrals, and mental health referrals via the crisis line.
• Provides face‑to‑face crisis intervention.
• Assists with follow‑up support services via telephone and in‑office for crisis clients requesting a follow‑up call.
• Provides ongoing, complex personal advocacy services to ongoing clients via telephone or in person.
• Creates a plan of action with clients, including coordination with and referrals to community resources.
• Advocates for clients and accompanies them to appointments as needed.
• Provides assistance with victim’s compensation, orders of protection, and injunctions against harassment as needed.
• Maintains stocks of clothing, personal hygiene products, emergency 911 phones, paperwork, materials and other advocacy items for exam sites.
• Coordinates and manages crisis services inventory, including collaborators, regulatory agencies and stakeholders.
• Prepares and provides reports to collaborators, regulatory agencies and stakeholders.
• Provides staff back‑up services on a rotating basis, after‑hours supporting on‑call SARS Crisis Advocates, supervisors and hotline staff.
• Assists in the development of materials for survivors and resource manuals for team members.
• Must be able to safely and effectively monitor consumer activities, with or without reasonable accommodation.
• Performs integrated health care assessments during intake.
• Represents the agency at community events while engaging community members and agency partners.
• Performs other related duties as per agency growth and changes.

• Masters or Bachelor’s degree in a healthcare related field with no related experience.
• Masters or Bachelor’s degree in a non‑healthcare related field with 3 months of relevant experience.
• Associate’s degree in a healthcare field with 6 months of related experience.
• Associate’s degree in a non‑healthcare field with 1 year of related experience.
• Certified Medical Assistant with 1 year of related experience.
• Certified Peer Support Specialist with 1 year of related experience.
• High School diploma or GED with 2 years of related experience.

Minimum 2 years’ experience working in the behavioral health/mental health field, preferably providing crisis intervention.

• CPR
• First Aid
• Arizona Department of Public Safety Fingerprint Clearance (required)

• Valid Arizona Driver’s license, proof of current insurance and willingness to use personal vehicle. Driver’s license is an essential requirement.
• Clean Motor Vehicle Record – no more than 2 moving violations or a license suspension in the past 3 years.
• Must be able to provide own transportation to and from clients’ homes and/or other relevant organizations/agencies.

• Bilingual (preferred).
• Extensive knowledge of community resources.
• Extensive knowledge of behavioral health challenges, including impacts of mental illness, domestic violence, and dynamics of addictive behavior.
• Familiarity with various ethnic and cultural groups.
• Intermediate to advanced computer skills using MS Office (Word, Excel, Access, etc.), importing and exporting data to and from applications.
• Ability to communicate effectively both orally and in writing.