Front Office Patient Financial Representative – Pediatric Bone Marrow Clinic, Per Diem

• Greet and provide customer service to patients and families
• Perform patient registration and assist with check-in, forms, intakes, scheduling, and insurance cards
• Answer phones and take messages
• Calculate and collect patient payments according to insurance verification and benefits
• Coordinate smooth patient flow by scheduling appointments, registering patient and insurance information, obtaining signatures, and following established procedures
• Verify insurance coverage, referrals, authorizations, and pre-certifications
• Explain financial policies and alternative payment arrangements
• Enter payments and charges, reconcile daily transactions, balance the cash drawer, and prepare bank deposits
• Schedule office visits and procedures in accordance with payor plan provisions
• Confirm appointments and ensure patients are prepared for visits
• Address patient concerns by telephone, email, and in person
• Communicate with patients, families, physician office staff, third-party payors, care teams, management, centralized services, and HIMS
• Respond to medical-record requests according to policies, procedures, and applicable laws
• Assist with patient flow services including escorting patients, taking vitals and patient history, assisting in treatment, distributing mail and fax information, and ordering supplies
• Work independently in a fast-paced, high-volume environment while prioritizing patient care

• High school diploma/GED or equivalent working knowledge
• One or more years of experience in patient financial services, financial services, collecting services, or insurance industry processes
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently
• Strong interpersonal, oral, and written communication skills
• Strong knowledge of common office software, word processing, spreadsheet, and database software
• Ability to retain changing payor information and knowledge
• Ability to make independent decisions and exercise sound judgment
• Post-offer Occupational Health physical assessment, drug screen, and background check required
• Arizona Fingerprint Clearance Card required at hire and throughout employment for specified Banner University behavioral-health clinical settings serving children
• Work experience with the Company’s systems and processes preferred
• Previous cash collections experience preferred
• Additional related education and/or experience preferred

Demonstrates expertise in patient financial services, including insurance verification, payment collection, and appointment scheduling. Strong communication skills facilitate effective interactions with patients, families, and healthcare teams in a fast-paced environment.

• Patient Financial Services Experience
• Insurance Verification
• Cash Collections
• Strong Communication Skills
• Office Software Proficiency

• Patient Registration
• Payment Processing
• Insurance Coverage Verification
• Appointment Scheduling
• Data Entry
• Transaction Reconciliation
• Medical Record Management
• Patient Flow Coordination
• Financial Policy Explanation
• Vitals and Patient History Assistance

• Interpersonal Skills
• Independent Decision-Making
• Time Management
• Problem-Solving
• Attention to Detail

• High School Diploma/GED
• Arizona Fingerprint Clearance Card

• Patient Care
• Healthcare
• Insurance Industry Processes
• Financial Services
• Behavioral Health

• Office Software
• Word Processing Software
• Spreadsheet Software
• Database Software