Medical Assistant Supervisor - Clinical

Job Details

Job Location:

NEUROLOGICAL ASSOCIATES OF TUCSON PC - TUCSON, AZ 85718

Position Type:
Full Time

General

Summary:

A nonexempt position responsible for day-to-day work flow and training of medical assistants as assigned by the Director of Operations. Resource for questions concerning clinical protocols. Provides excellent customer service in a timely, accurate, courteous and professional manner. Provides information to patients so they may fully utilize and benefit from the clinical services. This position is equally responsible for performing a variety of clinical duties including assisting physicians with patient care.

• Fulfills patient care responsibilities for assigned physician and/or other areas as needed.
• Works in conjunction with manager developing and monitoring processes relative to medical and administrative patient care.
• Checks accuracy of work performed by the medical assistants and tactfully communicates any needed corrections.
• Resource for medical assistants and other departments regarding the clinical protocols.
• Participates in quality improvement processes.
• Respects/promotes patient rights and responds appropriately to emergencies.
• Shares problems relating to patients and/or staff with immediate supervisor.
• Consults with the immediate supervisor about any system problems.
• Communicates to appropriate staff any patient concerns/issues related to patient care.
• In conjunction with manager, coordinates staff schedules to meet changing workload needs.
• Participates in the hiring, supervision and evaluation of assigned staff.
• Provides professional and technical support to staff.
• Adheres to all meaningful use workflows and helps ensure staff compliance.
• Participates in the implementation and evaluation of training, orientation and education programs.
• Provides operational support to the organization in the absences of the Medical Assistant Supervisor – Ancillary Services and/or Director of Operations.
• Supports quality of care by maintaining clinic standards of care while adhering to requirements of governing agencies. Monitors staff for compliance and discusses any noncompliance issues with direct supervisor.
• Works as a productive member of the team helping co-workers as needed and/or assigned.
• Performs all medical assistant duties and covers for medical assistants as needed.
• Performs other duties as assigned.

Education:

High school diploma or general equivalency diploma (GED), medical assistant certification from an accredited institution.

Experience:

Minimum two years of recent experience working in a medical facility as a medical assistant or any equivalent combination of experience, training and/or education approved by the Operations Manager and/or Human Resources.

Other Requirements:
Must possess a current CPR certification. Current certification as a medical assistant.

• Knowledge of health care field and medical practice protocols/procedures.
• Knowledge of HIPAA Privacy and Security rules.
• Knowledge of specific assisting tasks related to medical practice.
• Knowledge of information that must be conveyed to patients and families.
• Knowledge of human resources management principles.

• Skill in applying quality assurance techniques.
• Skill in training staff, both new staff members and existing staff.
• Skill in documentation of patient care including reviewing for accuracy and completeness.
• Skill in performing medical assistance tasks appropriately.
• Skill in tact and diplomacy in interpersonal interactions.
• Skill in understanding patient education needs by effectively sharing information with patients and families.

• Ability to work in a team based environment that places patient satisfaction as the primary focus for…