Guest Services Tour Guide - On-call

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

The Miraval journey is about creating a life in balance, healing the whole self, and engaging in the present moment. It is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do. Not for the world to take notice, but for our guests and employees to take comfort in.

We do this because we believe in the power of the individual. To create balance and live your best. We do this because we are Miraval.

At Miraval Arizona, we believe in creating transformative experiences that nurture the mind, body, and spirit. As a Guest Services Tour Guide, you will be the first point of connection for our guests, guiding them with grace and intention from the moment they arrive until their departure. You are not just a guide—you are a storyteller, a listener, and a trusted companion on their journey to wellbeing.

• Welcome with Presence: Greet guests upon arrival with warmth and authenticity, guiding them to check-in and setting the tone for their stay.
• Lead with Insight: Provide walking and golf cart tours of our serene property, sharing the story of Miraval and highlighting spaces for reflection, renewal, and discovery.
• Support with Intention: Escort guests to their rooms, ensuring comfort and clarity as they settle into their experience.
• Connect with Care: Build meaningful relationships with guests, anticipating and responding to their needs with empathy and attentiveness.
• Collaborate Mindfully: Communicate clearly with other departments to ensure guest requests are fulfilled seamlessly.
• Stay Curious: Maintain a working knowledge of our Spa offerings, Programming Experiences, and daily activities to guide guests with confidence.
• Respond with Compassion: Notify your supervisor promptly of any guest concerns, ensuring every experience is met with care and resolution.
• Contribute Wholeheartedly: Assist fellow colleagues, embrace teamwork, and remain open to other duties as assigned.

• Complimentary room nights*
• Unlimited discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance on 30 th day of employment*
• 401K with company match*
• Generous Paid Time Off policy*
• Paid Family Bonding Time and Adoption Assistance*
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and gym

* Exact benefit package is contingent on status

• You have a genuine desire to serve others and create memorable, healing experiences.
• You bring refined communication skills, both verbal and written, and a calm, professional presence.
• You are comfortable standing and walking for extended periods, and enjoy being outdoors in all seasons.
• You are able to operate a golf cart safely and responsibly.
• You thrive in a fast-paced, guest-focused environment, and are flexible to work weekends and holidays.
• Prior customer service experience is preferred, especially in hospitality or wellness settings.

At Miraval, we offer more than a job—we offer a path to purpose. You’ll be part of a team that values mindfulness, connection, and growth. We provide competitive benefits, wellness programs, and opportunities to learn and evolve in a setting that inspires.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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