Convention Services Manager

Division Westin La Paloma Resort and Spa

The Convention Services Manager will serve as the primary liaison between hotel operations and clients hosting meetings, conferences, and events. Your work will directly influence the success of group business, guest satisfaction, and overall event execution, helping to drive repeat business and enhance the hotel’s reputation as a premier meetings destination.

• Collaborate closely with clients to understand their event objectives and translate them into detailed, executable plans.
• Serve as the point of contact from contract turnover through post-event follow-up, ensuring seamless coordination between departments.
• Conduct pre-convention meetings and walkthroughs, communicate event details with precision, and respond to last‑minute requests with poise and professionalism.
• Support the sales team by contributing to the pre‑event planning process and offering creative, on‑brand solutions that elevate the guest experience.
• Proactively identify opportunities for operational improvement, upselling, and guest satisfaction enhancements.
• Build strong, lasting relationships with clients to encourage loyalty and future bookings.

• Detail‑oriented mindset with exceptional organizational and multitasking abilities
• Strong interpersonal and communication skills, both written and verbal
• Calm under pressure and solution‑oriented when addressing client needs
• Collaborative team player who thrives in a fast‑paced, dynamic environment
• Ability to balance operational logistics with customer service excellence

• 2+ years of experience in convention services, catering, or event planning in a hotel or hospitality setting
• Proven experience managing multiple events and client accounts simultaneously
• Familiarity with event management software, hotel property management systems (PMS), and Microsoft Office Suite

• Bachelor’s degree in Hospitality Management, Business, Communications, or related field preferred
• Equivalent combination of education and experience may be considered

• Medical, dental, and vision (HSA available)
• Company‑paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Successful completion of a background check is required prior to employment.

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate.

HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.