Turndown Attendant; Part Time

Position: Turndown Attendant (Part Time)
Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.

Job Specific

* Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards

* Follows policies and procedures in preparing for and performing turndown service

* Follows procedures when entering guest rooms, always keeping in mind guest's need for privacy

* Cleans and sanitizes all assigned rooms and bathrooms

* Keeps turndown carts and linen closets clean and orderly

* Follows the designated sequence of room assignments

* Notifies Supervisor of discrepancies such as vacant rooms, etc.

* Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor

* Interacts with guests in a friendly and professional manner

* Turns in lost and found items as per department standard

* Reports items of value left unsecured in hallways and guestrooms

* Maintains assigned closets and employee areas in accordance with established policies and procedures

* Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary

* Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel

* Performs a visual inspection before leaving any areas

* Observes guidelines for using and maintaining all pertinent equipment

* Reads departmental log book and bulletin board on a daily basis

* Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates

* Handles all guest complaints according to Star Service Standards, notifies Supervisor of actions taken

* Performs all duties in a timely and professional manner

* Other duties as assigned

General

* Promotes and applies teamwork skills at all times

* Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

* Is polite, friendly, and helpful to guests, management and fellow employees

* Executes emergency procedures in accordance with hotel standards

* Complies with required safety regulations and procedures

* Attends appropriate hotel meetings and training sessions

* Maintains cleanliness and excellent condition of equipment and work area

* Complies with hotel standards, policies and rules

* Recycles whenever possible

* Remains current with hotel information and changes

* Complies with hotel uniform and grooming standards

Qualifications

* Service orientation

* Able to work as part of a dynamic quality-driven team

* Basic English language skills

* Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift

* Able to work a flexible schedule, including weekends and holidays