Lakeside Spa & Fitness Center Manager

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

• Oversee the budget, sales, expenses, staffing, marketing as relates to all areas of responsibility
• Responsible for cash flow, revenues and expenses as relates to the spa and fitness center and spa membership activities
• Responsible for hiring, scheduling, termination and disciplinary actions as relates to team member
• Responsible for team member training, development and evaluation to ensure the highest of professional and work ethics in the Ocean Spa and Fitness Center
• Ensure all staff maintains required licenses and certifications as required by law
• Develop and maintain contact with outside vendors, community leaders, local organizations and incoming groups and individual guest in order to maintain and promote the Ocean Spa and Fitness Center
• Ensure all membership sales are handled in a professional manner, observing all local, state and federal regulations
• Assist team members in dealing with demanding guest situations when necessary to ensure guest satisfaction and follow up while maintaining the integrity of the spa and fitness center
• Attend all training sessions and meetings as required

• Perform special projects or other responsibilities as assigned.
• Promotes and applies team work skills at all times.
• Exceeding guest expectations with exceptional levels of service
• Is polite, friendly, and helpful to all guests, management, and fellow team members
• Execute emergency procedures in accordance with hotel and Loews Standards
• Complies with required safety regulations and procedures
• Complies with Hotel standards, policies and rules
• Recycles and conserves energy whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Participate in task forces and committees as requested

Required:

• Able to promote and maintain a professional working environment at all times
• Able to attend in conformance with all Loews Standards
• Thorough knowledge of hotel spa operations
• General knowledge of all hotel departments
• Excellent written and verbal communication skills
• Effective leadership, organizational and management skills
• Ablity to excel in a fast pace environment
• Ability to multi task
• Proficient in Microsoft Office, to include Word, Excel and Power Point
• Ability to comprehend and follow instructions, to make decisions without supervision and to prioritize tasks in order to meet appropriate deadlines
• Ability to converse professionally with upset guests, supervisors and team members during tense situations
• Ability to work a flexible schedule to include nights, weekends and holidays

Preferred:

• Knowledge of Pro Salon