Housekeeping Supervisor

SUMMARY The Housekeeping Supervisor is responsible for supervising and supporting the daily operations of the Housekeeping Department to ensure guest rooms, public areas, and assigned spaces consistently meet company cleanliness and service standards. This position provides direction and support to housekeeping team members, conducts room and public-area inspections, monitors productivity, manage supplies and equipment, and communicates closely with Guest Services, Engineering, and Management.

The Housekeeping Supervisor is expected to lead by example, maintain a professional and positive work environment, provide excellent guest service, and ensure all company policies, safety procedures, and housekeeping standards are followed.

Duties/Responsibilities:

Pre-Shift Preparation Check email and review important matters or updates from previous shifts.

Continue monitoring email throughout the shift and respond to or communicate important information as needed.

Review hotel occupancy reports and identify daily priorities based on occupancy and business levels.

Communicate with Guest Services regarding special requests, no-shows, late check-outs, early arrivals, VIPs, and other guest needs.

Gather necessary supplies and equipment for the housekeeping team and any special projects.

Ensure all team members have reported to work on time and are properly dressed and in uniform; communicate attendance or uniform issues to Management.

Conduct a daily team meeting to communicate assignments, priorities, special projects, operational concerns, and expectations while providing encouragement and support to the team.

Staff Supervision and Support Prepare and assign daily work assignments based on occupancy, staffing levels, priorities, and operational needs.

Supervise housekeeping team members in a fair, professional, respectful, and friendly manner.

Monitor team productivity and ensure assigned work is completed according to established standards and within the scheduled timeframe.

Provide support and assistance to team members by checking in throughout the shift and addressing questions or challenges.

Train new employees on housekeeping procedures, cleanliness standards, safety requirements, guest-service expectations, and department policies.

Provide ongoing coaching and feedback regarding work performance and cleaning standards.

Encourage teamwork, communication, accountability, and a positive work  able to perform all housekeeping positions and assist the team when staffing or operational needs require.

Public Area Inspections Conduct regular inspections of all assigned public areas, including the lobby, hallways, closets, gym, courtyards, restrooms, and other common areas.

Monitor cleanliness and ensure public areas consistently meet company standards.

Communicate inspection findings and expectations to Public Area Attendants and housekeeping team members.

Ensure public restrooms are clean, properly maintained, and stocked with soap, paper towels, toilet paper, and other necessary supplies.

Ensure furniture, fixtures, and other items in public areas are clean, properly maintained, and in good working order.

Report damaged or broken furniture, fixtures, equipment, or other property concerns to Engineering or Management.

Follow up on maintenance concerns to ensure issues are addressed appropriately.

Complete inspections and special projects assigned by Management, including carpet shampooing and other deep-cleaning projects.

Guest Room Inspections Conduct inspections of all vacant clean rooms to ensure they meet established cleanliness, presentation, and readiness standards.

Inspect completed rooms and communicate room availability to Guest Services/Front Desk.

Identify and report maintenance, safety, damage, or…