Global Technical Specialist - Resource Optimization

The Company:

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

Hexagon (Nasdaq Stockholm: HEXA

B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at  and follow us @Hexagon

AB.

The Global Technical Specialist position is a technical enablement role at the core of Mining division’s Resource Optimization Business Unit, focused on empowering technical teams on a global scale. This position champions standardization, optimization, and innovation across diverse functions of the Resource Optimization BU, fostering a culture of continuous learning and excellence. With an emphasis on improving operational efficiency and scalability of Resource Optimization’s mine planning, blast movement and analysis products and solutions, the Global Technical Specialist supports front-line technical support and services teams, develops performance improvement initiatives, drives digital automation opportunities, and creates impactful enablement content for the BU.

By doing so, this role significantly contributes to shaping the future of the Mining division’s mine planning and drill & blast solutions, positioning the organization as a pioneering force within the mining software/technology sector.

• Training & Upskilling: Plan and execute training programs to enhance the product knowledge and technical capabilities of global Technical Teams, including Support & Services and Customer Success teams. Provide coaching and upskilling initiatives that elevate team performance and ensure consistent service quality.
• Process & Workflow Standardization: Develop and standardize processes, workflows, procedures, and playbooks to drive consistency and operational efficiency across technical functions. Identify best practices and ensure they are documented and adopted throughout the organization.
• Tools & Systems Management: Assist in the management and optimization of tools, systems, and platforms used by technical teams. Ensure that these platforms (e.g. knowledge bases, support systems) are utilized effectively to improve team productivity and collaboration.
• Performance Analytics: Collaborate with senior team members to create and maintain dashboards and analytics tools for performance measurement and enhancement. Track key performance metrics and generate insights to guide decision-making and highlight areas for improvement.
• Digital Transformation Projects: Support and contribute to digital automation projects and help introduce new digital tools or processes that improve productivity, customer experience, and scalability of technical operations.
• Enabling Content Creation: Participate in the creation of enablement content that clearly conveys the value and benefits of Hexagon products and solutions. Develop high-quality technical documentation, guides, and training materials to empower customers and internal teams.
• Strategic Initiative Support: Assist in developing strategic plans that align technical enablement initiatives with company goals and market trends. Provide input on long-term enablement strategies and ensure that technical programs support Hexagon’s business objectives and respond to industry developments.
• Industry Engagement: Actively represent Hexagon’s technical expertise in the mining industry community. Participate in forums, conferences, and events to showcase technical leadership, stay abreast of industry trends, and bring back insights that inform internal best practices.
• Tier 2 Technical Support: Provide Tier 2 (advanced) technical support to regional support teams for Hexagon’s…