Information Technology Support Technician

Description

The IT Support Technician provides technical support to internal employees through multiple service channels, including walk-up tech bar support, telephone assistance, deskside support, and remote desktop tools. This role is responsible for ensuring reliable operation of end-user computing devices and supporting departmental operational tasks.

• Provide first- and second-level technical support to internal users via walk-up support, phone, deskside visits, and remote assistance.
• Troubleshoot, diagnose, and resolve hardware, software, and connectivity issues for desktop and laptop computers.
• Assist employees with device setup, software installation, configuration, and general system usage.
• Install, configure, maintain, and troubleshoot operating systems and standard business applications.
• Perform break/fix repairs, including replacing or upgrading hardware components such as memory, keyboards, motherboards, and other peripherals.
• Configure, test, and troubleshoot wired and wireless network connectivity for local and remote devices.
• Troubleshoot returned devices and prepare equipment for end-of-life processing and eWaste disposal in accordance with company policies.

• Working knowledge of desktop and laptop hardware, in both Macintosh and Windows operating systems, and common enterprise software.
• Strong customer service and communication skills, verbal and written
• Ability to manage multiple tasks in a fast-paced, queue-driven environment.
• Experience with Service Now and the Google Suite, Gmail, Sheets, Docs
• Experience with Asset management processes and compliance
• Ability to collaborate with a team and work independently as needed to achieve departmental goals.