R&D Enterprise Tools Operations Specialist

Overview

🔬 R&D Enterprise Tools Operations Specialist

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Duration: 11 months (with possibility of extension)

The Digital Innovation and Operational Services Chapter is a global R&D organization dedicated to transforming how we work. We simplify systems, harmonize tools and processes, and connect teams across regions—so scientists and engineers can focus on what matters most:
developing innovative products for patients 💡💊.

Our mission is to digitize, automate, and streamline internal operations
, improving productivity, efficiency, and collaboration across global R&D.

We’re looking for an R&D Enterprise Tools Operations Specialist to join our global support team. This role is perfect for someone who is highly organized, detail-oriented, and enjoys learning complex systems while helping others succeed.

You’ll play a critical role in supporting enterprise R&D tools, ensuring smooth operations, data integrity, and compliance—while also helping identify opportunities for automation and process improvement 🤖✨.

• Accurately fulfill enterprise tool requests using strong knowledge of systems, compliance, and R&D processes.
• Deliver professional, empathetic, and responsive support to global R&D users.
• 🧠
  Serve as a Business Application Expert
• Act as a subject matter expert for one or more complex R&D business applications.
• Build expertise in areas such as records management, lab data management, and change requests.
• Streamline workflows and reduce administrative effort for scientists and engineers.
• Proactively support users by leveraging strong organizational and system knowledge.
• Collaborate effectively in a diverse, global, and hybrid team environment.
• Identify inefficiencies and propose digitization and automation solutions.
• Apply or develop automation and AI-based solutions to reduce repetitive work.

• 🔐
  Ensure Data Integrity & Compliance
• Operate in strict alignment with regulated R&D processes and audit requirements.

• Bachelor’s degree (technical, scientific, or business-related preferred)
• 2+ years of experience in operations, technical support, system administration, or relevant academic projects/internships
• Excellent written and verbal English skills to support a global organization

• Required:
• Ability to quickly learn new software systems and business processes

• Nice to Have:
• Experience with EDMS, LMS, or Project Management tools
• Knowledge of data structures, databases, automation, scripting, or AI tools
• Familiarity with SAP, Cornerstone, Google Workspace, and Microsoft Office
• Strong execution skills with exceptional attention to detail
• Proven ability to follow complex processes accurately
• Excellent collaboration and interpersonal skills in global/hybrid teams