Digital Tools & Automation Specialist
Listed on 2026-02-09
-
IT/Tech
Data Analyst, IT Business Analyst, IT Consultant
We are seeking an R&D Enterprise Tools Operations Specialist to support a global pharma organization focused on improving internal productivity, efficiency, and collaboration. This role sits within a centralized support team responsible for maintaining and optimizing core enterprise tools used by scientists and engineers worldwide.
You will serve as a reliable operational partner, handling critical system requests, ensuring data integrity and compliance, and identifying opportunities to automate and streamline administrative processes. This is a highly execution-focused role for someone who enjoys learning complex business processes, supporting internal customers, and using technology to reduce operational friction so scientists can focus on innovation.
The Basics
- Duration: 12 months
- Hours: 40 hours per week
- Location: Onsite - Tucson, AZ
Top 3 Required Qualifications
- 2+ years of professional experience in operations, technical support, system administration, or closely related roles (or equivalent academic projects or internships).
- Proven ability to complete complex, detail-oriented tasks accurately while following regulated processes and compliance standards.
- Strong ability to quickly learn new software systems and processes, paired with excellent written and verbal English communication skills.
Other Qualifications
- Bachelors degree, preferably in a technical, scientific, or business discipline
- Experience with enterprise business applications (e.g., document management, learning management, or project management systems)
- Exposure to data structures, databases, automation, scripting, AI prompt engineering, or AI agents
- Familiarity with tools such as SAP, Cornerstone, Google Workspace, and Microsoft Office
- Strong collaboration and interpersonal skills in a hybrid, global team environment
Key Responsibilities
- Execute enterprise system requests for R&D teams using expert knowledge of business tools, compliance requirements, and operational processes
- Provide timely, professional, and empathetic support for system and operational issues
- Serve as a subject matter expert for one or more complex R&D business applications
- Develop deep expertise in key R&D processes (e.g., records management, lab data, change requests) to ensure high-accuracy execution
- Anticipate internal customer needs by building strong organizational and process knowledge
- Identify manual or inefficient workflows and propose opportunities for digitization and process improvement
- Apply or develop automation and AI-enabled solutions to reduce administrative burden
- Ensure data integrity and strict adherence to regulated R&D processes, supporting audits and data retrieval
- Contribute to a collaborative, customer-focused global support culture
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).