Senior Account Manager - Precision Mining

* Serve as the primary, trusted point of contact for mine sites adopting new technologies.
* Build and sustain long‑term strategic relationships with customer stakeholders at both site and corporate levels.
* Spend time at the mine site to understand customer operations, monitor technology implementation and progress, and learn about critical customer requirements
* Proactively monitor customer satisfaction, anticipate issues, and drive resolution by mobilizing internal teams and dealer partners.
* Lead structured, regular customer touchpoints to capture operational feedback, evolving needs, and adoption insights.
* Own the customer adoption journey, ensuring customers realize tangible value from new technology investments.
* Partner closely with solution engineering, deployment, support, and dealer teams to track implementation progress, risks, and communication needs.
* Translate complex technical updates into clear, actionable insights for customers.
* Identify and remove barriers to adoption by aligning internal stakeholders around solutions.
* Ensure alignment between customer expectations, deployment timelines, and support responsibilities across Caterpillar and dealer organizations.
* Enable and position dealers for long‑term, sustainable customer support and operational success.
** What skills you will have:*
* ** Customer Focus:
** Proven experience in
** customer-facing sales, account management**, or customer success roles.  
** Industry Knowledge:*
* ** Mining industry experience** (operations, technology, engineering, or similar).  
** Decision Making and Critical Thinking:
** Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.  
** Effective Communications:
** Excellent communication, expectation-setting, and customer engagement skills. Strong communicator capable of simplifying technical concepts

Self-starter with strong ownership and follow-through.  
** Negotiating:
** Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.  
** Relationship Management:
** Strong relationship-building skills, especially with complex customer organizations and channel partners. Ability to coordinate across multiple internal groups and dealer networks. Collaborative mindset with strong influence skills.
* Medical, dental, and vision benefits
* Paid time off plan (Vacation, Holidays, Volunteer, etc.)
* 401(k) savings plans
* Health Savings Account (HSA)
* Flexible Spending Accounts (FSAs)
* Health Lifestyle Programs
* Employee Assistance Program
* Voluntary Benefits and Employee Discounts
* Career Development
* Incentive bonus
* Disability benefits
* Life Insurance
* Parental leave
* Adoption benefits
* Tuition Reimbursement
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