IT Desktop Support Technician

This position will require access to ITAR and/or EAR controlled technical data, technology or source code, and requires that all individuals in this role be authorized to access such information

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.

General Description:

The IT Support Technician is an hourly, position reporting to the Information Technology & Systems Manager. The IT Support Technician is responsible for support, installation and testing of computer systems, peripherals, mobile devices, 2FA and telecommunication devices in a networked environment. The IT Support Technician will interact with application software, operating systems and hardware to diagnose and resolve issues. The IT Support Technician will be responsible for upkeep of the company intranet.

The position requires good analytical and technical skills. The IT Support Technician interacts with people in all levels of the organization; therefore good communication skills are also required.

Primary Responsibilities:

End user support/help desk for company hardware, software, mobile devices, 2FA, telecommunication devices and network connectivity
Installation, upgrade and testing of computer systems, software, peripherals, mobile devices, 2FA and telecommunication devices
Diagnose and resolve issues that arise with desktop hardware, software, peripherals, mobile devices, 2FA and telecommunication devices.
Generate and maintain user documentation, as required
Maintain assigned and unassigned hardware inventory
Maintain company intranet site and contents
Perform other duties as assigned
Overtime may be required on occasion

Education and Experience Requirements:

Associates Degree in Computer Science or Related Field, or equivalent technical certification
2 years of experience supporting desktop users in a networked environment
Proficient technical hardware skills
Proficient in Microsoft Office 365, Project, Visio and Adobe Acrobat
Proficient in Microsoft Expression Web or similar web development software
Good communication skills
This position requires the physical ability to do work requiring kneeling, crawling, bending, and reaching overhead, the physical strength to lift, move and carry computer related equipment such as computers, monitors, printers and audio/visual equipment, as well as the ability to perform all duties related to the installation of computer related equipment

Specific Tasks and Focus Areas:

End user support/help desk for company hardware, software, mobile devices, 2FA, telecommunication devices and network connectivity
Provide orientation and guidance to users on how to operate new computer equipment, mobile devices, 2FA and telecommunication devices
Provide users with telephone and in person support to troubleshoot minor issues
Conduct individual/group training for helpful software concepts & features and tips & tricks
Prioritize end user issues as they are received
Installation, upgrade and testing of computer systems, software, peripherals, mobile devices, 2FA and telecommunication devices
Set up desktop computers/laptops and necessary peripheral devices
Configure mobile devices
Install company software as advised
Check computer hardware, software, 2FA and network connectivity for full functionality
Install telecommunication devices
Diagnose and resolve issues that arise with desktop hardware, software, peripherals, mobile devices, 2FA and telecommunication devices
Troubleshoot and resolve issues that are above end-user level
Interface with vendor, when advised, for higher level technical support
Advise Information Technology & Systems Manager of complex issues
Generate and maintain user documentation, as required
Create user guides and reference guides for procedures
Maintain assigned and unassigned hardware inventory
Maintain current IT inventory with additions/changes/retirement of assigned and unassigned hardware including user and installed software licenses (if applicable)
Maintain company intranet site and contents
Post current files to the company intranet
Update web pages using web development software

“AA/EOE/W/M/Vet/Disable”

R.E. Darling Co., Inc. is an equal opportunity employer. xrlwcon All qualified applicants will receive consideration of employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as protected veteran, among other things, or status as qualified individual with disability.