Instructional Technology Professional II; Southern AZ
Listed on 2026-02-17
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IT/Tech
IT Support, Technical Support, Network Administrator, Systems Administrator
Overview
Instructional Technology Professional II (Southern AZ) – Posting Number req
25146
Department:
Support Services |
Location:
UA Tech Park | Address: 1600
E. Ideal Lane, Suite 314, Tucson, AZ 85713 USA
University Information Technology Services (UITS) is accepting applications for the Instructional Technology Professional II serving on the Instructional Technology Support Team. The position will serve multiple University of Arizona locations in Southern Arizona, performing preventive maintenance, troubleshooting, and repair services for university-owned equipment. This position is based in Tucson, AZ, with regular travel to Nogales and periodic travel to other locations, including Thatcher, Yuma, and Phoenix, as project needs arise.
The successful candidate will share in the responsibility of supporting information technology, multimedia, and communications resources for the distance network. The technician will support the activities of the university s academic colleges and administrative units in their mission to expand educational access for Arizona communities.
The successful candidate is required to obtain (if not already obtained) Crestron CTI-Commercial Technician and Extron AV Associate Certifications, AVIXA CTS, and Dante Level III certification within 12 months of employment.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!
The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocation services, please .
Duties & Responsibilities- Install, update, and troubleshoot instructional technology and computer systems in classrooms.
- Diagnose and repair A/V, computer, and network equipment.
- Perform regular system upgrades to ensure functionality and security.
- Troubleshoot system failures and implement solutions to restore performance.
- Schedule and conduct maintenance to identify and correct inefficiencies.
- Manage inventory of technical equipment and hardware.
- Work with university colleagues to create technical designs for classrooms and teaching spaces, advise on required equipment/technology, and perform the installation.
- Stay current on instructional challenges and emerging technologies that support distance learning and teaching.
- Lead classroom technology services projects and act as a point of contact for campus partners.
- Support faculty and staff in their use of classroom and other AV technology including providing training, documentation, and on-site assistance.
- Communicate upgrades, new technologies, and new technology processes to location team.
- Ensure classrooms and AV technology are ready for daily use and monitor needs during use.
- Participate in location activities as a member of the distance education team.
- Serve as a member of a cross-departmental location-based team to offer best-in-class distance student and faculty support services.
- Serve as IT liaison for the location back to home departments or colleges.
- Provide troubleshooting and desktop support to university personnel and students.
- Provides first-tier support to end users for PC, applications, hardware and network issues.
- Evaluates emerging technologies and identifies hardware, software, and other resources necessary to accomplish unit tasks and support location activities.
- Support telecommunication installation and maintenance.
- Assist university IT in performing server and network maintenance on-site.
- Knowledge of the installation, updating and troubleshooting of classroom instructional technology and computer systems.
- Ability to diagnose and repair broken A/V, computer and network equipment.
- Knowledge of computer networking, audio and video equipment, including but not limited to: wired and wireless microphones, network switches, consoles, and I/O patch panels.
- Knowledge of building and modifying equipment rack systems.
- Working knowledge of Crestron and/or…
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