IT Systems Technician

At Areté, we are on the forefront of utilizing innovative solutions, with great minds from all backgrounds, to help solve the nation’s most complex security challenges. We strive for an inclusive, collaborative team environment that approaches differences as opportunities for innovation and excellence. As an employee-owned company, we foster an atmosphere that propels diverse career opportunities and professional growth.

Discover your future with us.

As an IT Systems Technician at Areté, you’ll provide technical support for computers, mobile devices, and network equipment, as well as associated peripheral hardware and software solutions. Technical support may include the initial setup, configuration, or installation of IT systems and software solutions, as well as diagnosing issues, repairing, and performing maintenance on IT systems and software solutions. Will assist in the day-to‑day tasks required to ensure the smooth operation of the IT systems and software solutions.

Will create and maintain network diagrams, circuit records, and other documentation related to documenting the status, configuration, and setup of IT systems and software solutions. Will maintain and interpret diagnostic/connectivity logs, including those for wireless, VPN, and other network connections/operations. Instruct users in the use of the IT systems and software solutions in place, as well as investigate the information, network, and communications needs of users with the goal to make recommendations regarding software and hardware purchases.

This position is based in our Tucson, AZ office and is a non‑exempt, non‑supervisory, full‑time position.

• Providing technical support to the end‑user community on hardware, network, and software‑related problems.
• Administering accounts and groups in an Active Directory environment.
• Performing administration and maintenance of client computers and solutions in various LAN environments.
• Installing, configuring, testing, and deploying new end‑user systems, equipment, and software.
• Assisting in obtaining quotes and creating purchase requisitions for IT purchases.
• Maintaining software licensing records, inventories, and providing support to IT budget planning sessions.
• Other duties, as assigned.

• Medical, Dental & Vision Insurance
• Life and Long‑Term Disability (LTD)
• Vision Reimbursement
• Fitness Reimbursement

• Company‑funded 5% contribution to your 401(k) retirement plan
• Company‑funded 5% contribution to your Employee Stock Ownership Plan
• Continuing Education Assistance

• Flexible Scheduling
• Paid Time Off (PTO)
• Paid Parental and Bereavement Leave

• Creativity and innovation in solving challenges
• Integrity and responsibility in all actions
• Collaboration across teams and specialties
• Responsiveness in fast‑paced environments
• Passion for national security and excellence

• Minimum of 1 year working in a customer‑service technical support role.
• Proficient in Microsoft Windows and Office applications.
• Must have or be able to obtain a Security+ CE or equivalent certification for DoD 8570 IAT Level II or higher within 180 days of employment.
• Intermediate troubleshooting skills and experience.
• Strong interpersonal skills, ability to work autonomously and on a team.
• Strong written communication skills and the ability to produce technical documentation.
• Must be able to lift 25 pounds.

• Some knowledge of information security practices.
• Some knowledge of IT practices in an enterprise environment.
• Some administrative level knowledge of Red Hat Enterprise Linux 7 or later.
• CompTIA certificates: A+, Security+, Network+, or similar.

The salary range for this role is $70,000 to $80,000; however, Arete considers several factors when extending an offer of employment, including but not limited to: the position and associated responsibilities, a candidate’s work experience, education/training, and key skills.

Areté is committed to the principles of equal employment opportunity and nondiscrimination, and we believe every person has the right to be treated with…