Senior Program Manager - Integrations

Purpose

The Senior Program Manager – Integrations owns the delivery of complex, multi‑year enterprise programs that consolidate functionality, data, and workflows across multiple products into the broader Clinisys SaaS platform and technology ecosystem. The role balances strategic intent with disciplined execution, ensuring customer continuity while delivering long‑term value, scalability, and platform alignment.

Success in this role is defined by advanced, AI‑enabled program management expertise, strong business acumen, technical fluency, and deep domain understanding. This role drives AI‑first integration solutions, enables sustainable SaaS adoption, protects ARR, reduces customer churn risk, and lowers long‑term cost‑to‑serve through platform consolidation, operational readiness, and governance.

The Senior Program Manager operates with credibility at senior and executive levels, clearly communicating strategy, progress, risks, and outcomes while leading large, cross‑functional initiatives across Product, Engineering, Sales, Services, Support, and Customer Success.

Building an AI‑first organization is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities.

Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve. We must drive an AI‑first sense of purpose and urgency.

Enterprise Program Leadership & Execution

• Own end‑to‑end delivery of large, complex, multi‑year integration programs, encompassing scope, schedule, dependencies, risks, issues, change control, and outcomes.
• Utilize AI‑enabled planning and collaboration tools to develop, maintain, and actively manage integrated master program plans across multiple work streams, products, and functional teams.
• Apply predictive analytics, historical delivery data, and AI‑assisted insights to proactively identify, assess, and mitigate risks and issues impacting delivery, customer impact, compliance, cost‑to‑serve, or revenue retention.
• Facilitate executive‑level decision making by framing tradeoffs, options, and recommendations with clarity and data.
• Provide consistent, high‑quality program reporting on milestones, dependencies, risks, and delivery health to senior and executive leadership.

Product Integration Strategy & Roadmap Ownership

• Own the multi‑year integration strategy and roadmap to evolve, align, and consolidate product capabilities across the Clinisys portfolio.
• Partner with Product and Engineering leadership to define integration approaches, sequencing, and data migration strategies.
• Rationalize and consolidate requirements across products to enable scalable, SaaS‑aligned and AI‑first capabilities.
• Ensure integration initiatives deliver measurable outcomes including ARR retention, reduced churn risk, improved scalability, and reduced cost‑to‑serve.

Operational Readiness & Business Enablement

• Own operational readiness of integrated and migrated systems, teams, and processes, ensuring continuity of service, scalability, security, and compliance prior to and through go live.
• Partner with Sales to understand the install base, account segmentation, and customer impact of integrations, ensuring readiness plans account for customer risk, revenue protection, and adoption paths.
• Support positioning, messaging, demos, and proposal inputs related to integrated and AI enabled solutions by ensuring readiness assumptions, limitations, and dependencies are well understood across teams.
• Partner with Services to define delivery and migration approaches, assess skillsets and capacity, and ensure the organization is prepared to…