R&D Enterprise Tools Operations Specialist, onsite

Our goal:
Treat our consultants and clients the way we would like others to treat us!

This is an onsite contract position in Tucson, AZ for an experienced, tech savvy R&D Enterprise Tools Operations Specialist who will join the global support team.

The Digital Innovation and Operational Services Chapter is a global R&D team focused on internal improvement: boosting productivity, efficiency, and cross-organizational collaboration. We simplify systems, harmonize tools and processes, and bridge global and organizational silos.

• Your primary goal is to be a reliable service provider, handling critical system requests to ensure global scientists and engineers can focus on developing innovative products.
• Beyond daily support, you will master business processes to identify and automate tedious parts, helping us digitize and streamline administrative burdens.
• Execute R&D System Requests: Fulfill customer tool requests using expertise in business systems and compliance standards.
• Provide Timely Expert Support: Offer professional, empathetic, and quick solutions to R&D operational issues and system problems.
• Act as Subject Matter Expert: Be the expert for one or more complex R&D business applications.
• Specialize in R&D Processes: Develop deep expertise in key processes (e.g., records management, lab data, change requests) for high-accuracy execution.
• Maximize Scientist Productivity: Use expertise across business data and organizational structure to streamline operations and save significant time.
• Anticipate Customer Needs: Build organizational know-how of R&D roles and priorities to deliver proactive system support.
• Maintain Global Service Excellence: Demonstrate a strong, collaborative customer service mindset within a diverse, global team.
• Drive Process Improvement & Automation:
  • Identify manual steps and actively suggest opportunities for digitization and improvement.
  • Apply or develop automation and AI tools to reduce administrative load on R&D staff.
• Ensure Data Integrity and Compliance: Guarantee all activities strictly adhere to regulated R&D processes, supporting audits and data retrieval.

• Education: Bachelor’s degree, preferably in a technical, scientific, or business discipline.
• Experience: 3-5 years of professional experience in an operations, technical support, or system administration role, or equivalent academic experience.
• Language
  
  Skills:
  
  Excellent written and verbal English is required for global support.
• System Proficiency: Essential ability to quickly learn new software, systems, and processes.
• Execution & Focus: Proven ability to complete complex, detailed tasks accurately and efficiently with a rigorous, detail-oriented approach to following established processes.
• People
  
  Skills:
  
  Demonstrated ability to work well with others in a hybrid virtual and global team environment.

• Prior experience in enterprise business applications (e.g., Electronic Document Management Systems, Learning Management Systems, or Project Management tools).
• Education and experience in data structures, databases, automation, scripting, AI prompt engineering, and/or development of AI agents.
• Strong technical aptitude with great communication skills.
• Preferred degrees:
  Software Engineering, IT, Computer Programming, Computer Science.
• Tools: Experience with SAP, Cornerstone, Google Suite, and Office Suite is a plus.

This role isn’t just about clicking buttons, though. In addition to providing daily support to scientists, it’s about learning business processes well enough to break it down and help automate the tedious parts. If you’re an execution-focused individual with a knack for process improvement, data, and technology, you’ll fit right in. Come help us digitize, automate, and streamline the administrative burden so our scientists can focus on science!

Reference:1057736

Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.