Assurance Lead - MTS

Job Location (Short):
Tucson, Arizona, USA, 85706

Shape the Future of Mining with Komatsu Mining Technology Solutions:
At Komatsu Mining Technology Solutions, we're not just talking about progress and innovation - we're making it happen. Our cutting-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago.

Modular Mining Systems is the global leader in mine management technology and a wholly‑owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. We are more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates.

With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.

Our Performance Enablement team is part of our larger Mining Services team and is responsible for providing a technology‑based approach to mine consulting. Working with our partners around the word and between departments, the Performance Assurance Lead will support our client’s mine site operations, create processes and procedures that will improve the execution of the mine plan and get the greatest value from our world class systems and data.

As a Performance Assurance Lead, you’ll do more than provide relevant information, but will help to craft innovative solutions, tailor suited to the unique and challenging problems and aligned with the strategic objectives of each unique mine plan by leading the successful delivery of our Performance Assurance (PA) process.

If you consider yourself someone who can apply technical know‑how to create practical solutions in a dynamic and team‑oriented environment, this is a great opportunity to work side by side with some of the biggest innovators in the Mining technology industry.

Up to 25%

Each day will present you with new challenges and opportunities to test and grow your skills. As a Performance Assurance Lead with MTS, you’ll be responsible for:

• Provide coaching, guidance, leadership, and ongoing support to the Performance Enablement team to drive capability development and consistent execution.
• Identify performance improvement opportunities across MTS’s product suite by analyzing system data, mine site operations, and customer maturity levels; develop targeted engagement plans and coordinate site visits to address identified gaps.
• Define clear objectives and scope for Performance Enablement visits, aligning with broader organizational goals and collaborating with Mine Plan Compliance teams and other key stakeholders as needed.
• Proactively review and mitigate potential risks or system issues that may disrupt Performance Enablement activities ahead of each site visit.
• Lead customer engagements, including introductory sessions, conference calls, and close‑out meetings, ensuring clear communication and alignment throughout the process.
• Successfully deliver Performance Enablement activities by generating and presenting comprehensive visit reports and actionable insights (Joy Ful), incorporating key performance indicators such as Data Integrity, EFOF, system reliability, and other relevant metrics aligned with the defined scope and objectives.
• Perform technical troubleshooting and implement fixes while supporting field technicians to ensure system functionality and reliability.
• Identify and drive continuous improvement opportunities, including coaching, training, and assisted operations, while advising customers on effective system usage and navigation.
• Follow up on site visit outcomes by tracking action items and coordinating with Komatsu, MTS, and cross‑functional teams to ensure timely resolution and sustained improvements.
• Partner with customers to continuously monitor, evaluate, and optimize the use of MTS…