Field Service Supervisor - Coyote UAS​/KuRFS; McKinney​/Tucson Rotational

Job Details

Location: 2501 W University Dr, McKinney, TX

Position Role Type: Hybrid

Security Clearance Type: DoD Clearance:
Secret

U.S. Citizenship

Required:

U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Must be willing and able to travel to environments that may include harsh living conditions (extreme heat and cold, etc.) and/or hostile work environments with little notification.

• Lead and manage a team of field service representatives and direct‑report employees.
• Set daily operational goals and ensure accurate, compliant reporting from field personnel.
• Assign tasks, manage workflow, and resolve operational issues to maintain productivity.
• Communicate effectively with internal teams, external customers, and vendors.
• Implement minor process or system improvements to enhance operational effectiveness.
• Ensure adherence to policies, procedures, and work standards across the team.
• Manage technical products, services, logistics, provisioning, and configurations for assigned customers.
• Troubleshoot technical issues and recommend solutions to customers and company representatives.
• Serve as the on‑site customer liaison and manage statement‑of‑work requirements.
• Coordinate employee travel into and within theater of operations.
• Perform technical analysis of product implementations, modifications, and enhancements based on customer specifications.
• Apply problem‑solving skills using prior experience and established procedures.
• Conduct performance reviews, establish annual goals, and support employee development.
• Provide daily equipment and personnel status reports to internal leadership and government customers.
• Participate in weekly status briefings with internal and government stakeholders.
• Communicate customer needs and requests promptly to the program team.

• Provide program expectation briefings to field engineers.
• Support the deployment coordinator to ensure smooth employee entry and exit from theater operations.
• Temporarily perform field engineer duties, including oversight of KuRFS Radar and Coyote C‑UAS platforms.
• Represent Field Operations in customer meetings when the IPTL is unavailable.
• Serve as backup for submitting Trouble Reports and presenting faults to the Trouble Review Board.
• Offer performance and training feedback to trainers and the FSR Lead.
• Review work orders and trouble tickets for accuracy and archive finalized documents in the library.
• Ensure employees complete inventories and scheduled maintenance per program requirements.
• Hold personnel accountable as custodians of government and program property.
• Address issues promptly to maintain an effective and productive work environment.
• Provide input on hiring, termination, promotions, performance evaluations, and rewards for direct reports.

• Typically requires a Bachelor’s and a minimum of 5+ years prior relevant experience, or an advanced degree in a related field and a minimum of 3+ years’ experience.
• Experience using electronic resources and test equipment for electronic installation, maintenance, and testing.
• Prior deployment experience in a combat environment.
• Experience developing, implementing, maintaining, and evaluating training programs, including written, verbal, hands‑on, and tactical assessments of training effectiveness.
• Proficiency with LINUX or UNIX operating systems.
• Experience managing employees in a deployed environment across multiple combatant commands (CoCOMs).
• Experience training and guiding large multinational teams.
• Skilled in briefing senior‑level stakeholders and U.S. Government customers.
• Understanding of fundamental management practices such as scheduling, prioritization, coaching, and process implementation.
• Active and transferable U.S. government issued Secret security clearance is required prior to start date.
• U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

• Additional years of experience will be considered in lieu of a degree.
• Experience working with KuRFS Radars and Coyote C‑UAS systems.
• Proficiency with the Microsoft Office Suite.
• S…