Manager, Project Management

Job Summary:

The Manager, Project Management, is accountable for leading a team of Project Managers to ensure successful delivery of complex software implementation programs. This role is responsible for leading and overseeing project management teams to ensure consistent project execution aligned with timeline, scope, budget, and contractual obligations, while maintaining accountability for team performance, forecasting, and customer relationship outcomes.

The role serves as the first leadership level escalation point for customers throughout project execution.

Clinisys' AI Philosophy:

Building an AI first organization is central to Clinisys' purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we develop AI-enabled, cloud-based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier, safer communities.

Operating across more than 30 countries, Clinisys expects all colleagues-regardless of role or function-to work confidently with AI enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve. Every team member must help drive an AI first sense of purpose and urgency.

Clinisys Professional Services:

With a passion for action and a future-first mindset, the Clinisys Professional Services team operates at the intersection of human ingenuity and intelligent technology. We harness innovation, AI-enabled insight, and disciplined execution to transform how laboratories and diagnostic environments operate. Leaders are expected to adopt and promote an AI-first mindset using intelligent tools, data-driven decision-making, and continuous improvement.

Essential Functions:

* Lead, develop, and mentor a team of project managers accountable for delivering complex software implementation projects

* Own delivery outcomes across assigned portfolio, ensuring on-time, high-quality execution through disciplined project governance, accountability, and consistent standards

* Foster a culture of continuous improvement by driving best practices, encouraging innovation, and promoting the effective use of AI tools to enhance delivery outcomes

* Oversee portfolio performance, including revenue forecasting, utilization, resource planning, and risk management across all engagements

* Build and maintain strong, trusted relationships with customer executives; participate in steering committees and serve as the escalation point for critical project issues

* Drive issue resolution and escalation management across cross-functional teams, ensuring timely follow-through and maintaining delivery momentum

* Deliver clear, concise executive-level reporting on portfolio status, including progress, risks, issues, and outcomes

* Partner with Sales and Solution teams during pre-sales to scope, resource, and design executable delivery plans aligned to client needs

* Manage multiple concurrent initiatives, ensuring effective prioritization and coordination of interdependencies across projects

* Lead all aspects of talent management, including hiring, development, performance management, recognition, and corrective action

* All other duties and responsibilities as assigned

Skills Needed to Be Successful:

* Program & Portfolio Management Leadership - Strong proficiency in program and portfolio management principles, practices, and governance. Extensive experience managing multiple large-scale initiatives simultaneously, including projects exceeding $5M in budget.

* Executive Presence & Communication - Exceptional verbal, written and de-escalation skills, with expert ability to articulate complex ideas, risks, and recommendations clearly and confidently to technical teams, business partners, and executive leadership, which will be validated by the ability to work effectively with diverse internal and external stakeholders and the navigation of competing priorities

* Project Planning & Execution - Advanced proficiency with industry-standard project management tools and techniques, including the development of detailed, integrated project plans, schedules, dependencies, risk management strategies and clear documentation maintained throughout the project

* Analytical & Problem-Solving Capabilities - Highly developed analytical skills, demonstrated through the ability to diagnose issues, identify improvement opportunities, and develop actionable, results-oriented plans.

* Process Development & Continuous Improvement - Experience designing, implementing, and institutionalizing formal project and program management processes to improve consistency, transparency, and delivery outcomes.

* AI Tools Utilization & Prompting Excellence - Demonstrated ability to effectively leverage AI‑enabled tools to enhance program planning, delivery execution, risk…