Life Sciences Design Strategy Senior Manager

Life Sciences Experience Design Strategy Senior Manager

Throughout the health ecosystem, you'll find courageous and inspiring people who are committed to driving transformation, advancing access to healthcare, and leading a well‑being revolution. Where you find innovators committed to sustainable progress, you'll find Deloitte's Life Sciences & Health Care practice. Our leaders work side‑by‑side to orchestrate and deliver on the business of science and health. We bring trusted, flexible approaches that help foster innovation, harness new technologies, and formulate consumer‑driven strategies to engineer a digitally enabled, equitable future of health.

Recruiting for this role ends on August 31, 2026

• Lead multiple experience design strategy work streams across patient services, customer engagement, and commercial operations for Life Sciences clients.
• Partner with senior client stakeholders to define experience strategies that address business and human needs and drive measurable outcomes.
• Translate business questions and user insights into design strategies, executive recommendations, and roadmaps.
• Connect experience strategy to digital product execution through product roadmaps, user stories, agile delivery, and technology implementation.
• Lead working sessions, executive readouts, and deliverables while managing scope, timelines, risks, dependencies, and client needs.
• Work alongside cross‑functional peers and leaders to support practice growth through proposals, solution shaping, and thought leadership.
• Champion and advocate for the role of experience both with clients and while coaching and developing teams.

• Ability to work independently and collaborate as part of a team.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to lead projects or work streams.
• Ability to manage and prioritize multiple tasks in a fast‑paced and dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.
• Ability to mentor and provide clear guidance to others.

An evolving customer and regulatory landscape, mounting pipeline of next‑gen assets and portfolio pressures, and intensifying competition are presenting new organizational and operational hurdles for Life Sciences companies. These complex market dynamics are requiring new levels of rigor and insight in experience strategy, digital product design, and patient‑centered solutions, both domestically and globally.

We are looking for practitioners who will work alongside Life Sciences organizations—from biotechnology firms to global big pharma to medical device companies—to drive business value through end‑to‑end delivery of experience design strategies that connect human insight to commercial impact.

• 10+ years of experience delivering consulting engagements in experience design strategy, product strategy, service design, or human-centered design in commercial or digital environments.
• 8+ years of experience working with Life Sciences commercial teams in patient services, customer engagement, or commercial operations.
• 8+ years of experience in the US Life Sciences sector, including patient journeys, health care provider engagement models, and commercial operating environments.
• 8+ years of experience leading design‑led innovation processes including but not limited to conducting or leading design research/user interviews, journey mapping, service blueprinting, and/or concepting.
• 2+ years of experience using AI tools in workflows or client delivery.
• 8+ years of experience working on or alongside digital product design and delivery teams, including roadmap development, user story development, and agile delivery.
• Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

• Experience presenting recommendations to executive stakeholders.
• Experience leading engagements…