IT Applications Administrator; ITAPP

IT Applications Administrator (ITAPP
006105)

Job Category:
Administrative

• Posted:
  April 30, 2026
• Full-Time
• On-site

Tucson
Tucson, AZ 85743, USA

Sargent Aerospace & Defense is seeking a detail-oriented, proactive, experienced IT Applications Administrator to join our growing IT Team. This role is key to supporting and enhancing our business systems and processes, directly impacting operational efficiency across the organization.

The IT Applications Administrator is responsible for the day‑to‑day administration, configuration, and support of our business applications. This role manages IT support tickets related to applications, implements and maintains software solutions, oversees license compliance and renewals, and serves as an administrator for multiple core systems.

• Application Administration & Support
  • Administer, configure, and maintain assigned business applications
  • Triage and resolve IT tickets within SLA; escape to vendors or internal SMEs as needed
  • Manage user provisioning/deprovisioning, roles/permissions, and license inventories
  • Create and maintain knowledge base articles, process flows, and “how-to” guides
• Project Participation & Stakeholder Engagement
  • Participate in cross‑functional IT and business projects involving applications
  • Collaborate with stakeholders across departments to document and translate business requirements
  • Serve as the primary liaison between vendors, IT, and internal teams
  • Support pilot programs, solution testing, and phased rollouts
• Software Implementation
  • Plan/execute application rollouts, upgrades, integrations, and migrations in partnership with stakeholders
  • Perform sandbox testing, UAT coordination, and change management communication
  • Develop and maintain configuration documentation, diagrams, and lessons learned
  • Monitor application performance/availability and ensure proper logging/alerting
• Additional
  • Contribute to IT roadmap and continuous improvement initiatives
  • Provide end‑user training, workshops, and quick reference guides
  • Support and implement Windows‑based systems and applications, including build and configuration
  • May have the opportunity to lead a small to medium‑sized group of team members
  • Support the IT Team with all other required technical needs

• Associate degree in Information Technology, Computer Science, Information Systems, or a related field
• 3‑5 years of experience in IT support, systems/application administration, or a similar role (2+ with Bachelor’s)
• High level of experience with Microsoft Windows operating systems
• General knowledge of Windows Server (2012 and newer) operating system
• Excellent communication skills, both written and verbal
• Ability to write clear documentation and communicate with technical and non‑technical audiences
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities and work independently or in cross‑functional teams
• Position is fully on‑site with a partial day on Friday

• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems
• Proven ability to manage a team
• Networking (TCP/IP, WINS, DNS, DHCP)
• Certifications or Other Professional Credentials:
  Network+ and A+ certifications are encouraged
• Knowledge of ITIL or other service management frameworks
• Strong understanding of system integration, APIs, and middleware technologies
• Demonstrated ability to lead cross‑functional projects and manage stakeholder expectations

• Competitive Compensation
• Holidays/Vacation/Sick Time
• 401(k) Savings & Investment Plan
• Tuition Reimbursement
• Health Savings Account / Flexible Spending Account
• Life & Disability Insurance
• Accident/Hospital/Critical Care Plans
• Pet Insurance
• Gym & Rideshare Incentives
• Legal Insurance / Identity Theft

EOE/W/M/Vets/Disability

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.