IT Support Desk Specialist

Job Description

The IT Support Desk Specialist is responsible for ensuring a smooth onboarding process by setting up new computers, creating user accounts, and configuring email addresses for new hires. Additionally, the role provides essential technical support by troubleshooting basic computer, software, and phone issues, ensuring efficient day-to-day operations and excellent user support.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative‑action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Preferred Education:
  
  Associate’s or Bachelor’s degree in Computer Science, Information Technology, a related field, or equivalent work experience in IT support.
• 2-5 years in the technical support space.
• Proficient with Windows 10+ operating system installations and support, basic computer and network troubleshooting.
• Able to provide setup and support of cell phones and desk phones & systems.