License Services Administrator

Position Overview

Location:

Tucson, AZ (US-AZ). Onsite, U.S. citizen required. A valid U.S. government issued L clearance is required and must be active from day one. This role reports to the Foundational Capabilities Team in the Engineering Services Department under the Digital Engineering Solutions Directorate – Digital Technology.

• Provide IT solutions for application license service operations, configurations, sustainment, utilization monitoring, upgrades, support tool integrations, and compliance/security approvals.
• Coordinate with multiple Digital Engineering and Operations discipline departments (Mechanical, Electrical, Systems, Software, Operations, Manufacturing).
• Provide application license services technical support, project support, HW service resource management, and coordinate with IT Cyber Security.
• Support tool application areas including demand and incident management, software deployment, problem resolution, integration, automation, customization, license management, and computing infrastructure/server configuration.
• Work with IT Discipline Functions and Infrastructure services personnel to support and prioritize license services application road maps and upgrade schedules for supported tools.
• Identify, plan, and support requirements to continuously simplify and improve supported software application services environments.
• Monitor license server certificates.
• Document license procedures and develop/maintain SOPs for license installation and management.
• Manage the Cyber Security ATO (Approval to Operate) and CLARA process.
• Manage license server vulnerability remediation, compliance, and upgrade updates.
• Develop/support and update training material for License Services tasks.
• Governance and long-term planning of License Services.

• University degree or equivalent experience with minimum 5 years of prior relevant experience, or an advanced degree with minimum 3 years.
• Server administration experience in Linux and Windows environments.
• Experience with scripting languages, including Power Shell and Bash.
• Experience supporting software installations and updates.
• Experience troubleshooting network or server connection issues.

• Experience implementing and deploying new software tools and processes.
• Engineering tools administrative and technical support experience.
• Working knowledge of COTS software engineering and operations applications.
• Experience programming and software automation.
• Demonstrated experience in the aerospace and defense industry.
• Familiarity with automation or monitoring tools (Splunk, PowerBI).
• Background in aerospace & defense or secure computing environments.
• Interest in improving processes and simplifying workflows.
• Basic understanding of data validation or data quality checks.
• Comfort working in secure or restricted computing environments.
• Hands‑on experience with engineering license managers and license management tools.
• Experience working in Agile environments, particularly using SAFe Agile methodologies.
• Basic understanding of license servers or engineering tool environments.
• Experience working with log files or usage data.
• Familiarity with cybersecurity best‑practices for servers or applications.
• Comfortable working with ticketing or incident‑management systems (Service Now).
• Ability to learn new tools and workflows quickly.
• Strong organizational and task‑tracking skills.
• Capable of working with multi‑discipline teams as well as individually.
• Experience in technical environments within Information Technology, Engineering, or Operational Technology fields.

Salary range: 86,800

USD–165,200

USD.

• Medical, dental, vision, life insurance.
• Short‑term and long‑term disability.
• 401(k) match.
• Flexible spending accounts.
• Flexible work schedules.
• Employee assistance program.
• Employee Scholar Program.
• Parental leave.
• Paid time off and holidays.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action for qualified individuals with a disability and protected veterans in compliance with Section
503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.