Junior CIC Analyst

Job description for Internal Job Profile Code: TCS
217, T1, Band 4 at Maximus TCS (Technology and Consulting Services)

• Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low‑risk changes.
• Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
• Support incident management activities as a Critical Incident Analyst (Tier
  1), assisting with monitoring, ticket updates, and coordination during active incidents.
• Generate and distribute situation reports (SITREPs), operating posture updates, and Service Now‑based reporting to support situational awareness.
• Assist in preparing executive‑level communications by compiling accurate operational data and incident summaries.
• Maintain and update incident and service request records in Service Now, ensuring completeness, accuracy, and timeliness of documentation.
• Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
• Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
• Contribute to stable, continuous operations by supporting core teams, enabling focus on higher‑priority engineering and mission‑critical initiatives.

• 1+ years of experience in IT support, help desk, or operations support roles.
• Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
• Hands‑on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
• Experience using ITSM tools (e.g., Service Now) for ticket creation, updates, and tracking.
• Ability to follow standard operating procedures (SOPs) to execute low‑risk changes and resolve issues.
• Experience supporting incident monitoring and ticket management activities.
• Ability to create and maintain operational reports and status updates (e.g., SITREPs).
• Strong attention to detail with ability to maintain accurate documentation and records.
• Ability to operate in a shift‑based or 24/7 operations environment.
• Ability to obtain and maintain a Public Trust is required.
• Must be a U.S. Citizen without dual citizenship.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

• Experience supporting federal government environments.
• Familiarity with incident management and ITIL processes.
• Experience working in NOC, SOC, or Command Center environments.
• Exposure to cloud environments (AWS/Azure) and monitoring tools.
• Familiarity with automation or AI‑assisted tools for documentation and operational efficiency.
• Strong attention to detail and ability to follow structured procedures.
• Effective communication skills for coordinating with technical teams and stakeholders.
• Ability to work in a fast‑paced, high‑visibility operational environment.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary $40,000.00 Maximum Salary $50,000.00

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.