IT Desktop Support II or III

Position Overview

We are looking for talented individuals who are passionate about making an impact in the company and the community. Apply now and become part of the dynamic energy industry!

• Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off‑site repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end‑user workstations and related hardware and software to deliver required desktop service levels.
• Assess the need for and implement performance upgrades to PC boxes, including installation of CPUs, I/O and NIC cards, hard drives, RAM and related components.
• Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment.
• Administer and resolve issues with associated end‑user workstation networking software products when required.
• Receive and respond to incoming calls and e‑mails regarding desktop problems.
• Perform moves, adds, and changes (MAC) requests as submitted.
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
• Liaise with third‑party support and PC equipment vendors when necessary.
• Perform other duties as assigned.

• High school diploma or GED.
• 3–5 years of experience in an IT discipline.
• Effective written and oral communication skills.
• Willingness to learn in a rapidly changing environment.
• Demonstrated ability to work independently and as part of a team.
• Availability to be on‑call 24/7 on a rotating basis.
• Ability to lift up to 50 pounds.
• Technical knowledge of PC and desktop hardware.
• Technical knowledge of PC internal components.
• Hands‑on hardware troubleshooting experience.
• Knowledge of current protocols, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.
• Ability to read and understand technical manuals, procedural documentation, and OEM guides.

• Two or more years in an IT related discipline.
• Technical knowledge of PC and desktop hardware.
• Hardware troubleshooting experience.
• Ability to read and understand technical manuals, procedural documentation, and OEM guides.

• All Level II qualifications plus team leadership abilities.
• Five or more years with IT support.
• CompTIA A+, MSDST, CompTIA Network+, or other related certification required.
• Full proficiency in the IT discipline and proven leadership on the team.

• Bachelor’s degree in Management Information Systems, Computer Science or related discipline.

This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.