Technology Support Analyst Lead
Job in
Tucson, Pima County, Arizona, 85701, USA
Listed on 2026-06-27
Listing for:
The PNC Financial Services Group, Inc.
Full Time
position Listed on 2026-06-27
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Leading the Service Desk operations, the full-time Technology Support Analyst Lead will provide high-quality technical support remotely, managing escalations, multi-channel interactions, and incident resolution while ensuring exceptional customer service.
Key Responsibilities- Act as an escalation point for complex technical issues, ensuring timely resolution and minimal business impact
- Provide support through chat and ticketing platforms, managing multiple interactions daily while maintaining quality standards
- Create, document, and resolve incidents using ITSM tools, ensuring proper prioritization and documentation of issues
- Proven experience in Service Desk or IT Support within a professional environment
- Strong background in chat-based technical support and familiarity with ticketing systems (Service Now preferred)
- Demonstrated ability to manage high-volume chat support interactions
- Solid understanding of IT fundamentals, including hardware, software, and networking
- Experience in diagnosing and resolving technical issues across various systems and applications
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