Applications Engineer II

Applications Engineer II

Shape the Future of Mining with Komatsu Mining Technology Solutions:
At Komatsu Mining Technology Solutions, we're not just talking about progress and innovation - we're making it happen. Our cutting-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago.

Job Overview:
Supports customers by managing and resolving technical support issues, prioritizing work based on criticality, and delivering timely root-cause analysis and software issue resolution. Maintains high levels of customer satisfaction through clear, professional communication and strong relationship management. Collaborates closely with regional, field, and global teams to ensure efficient issue resolution and appropriate escalation of critical concerns. Adheres to established support processes, quality standards, and safety requirements, while participating in after-hours support rotations and traveling to customer sites as needed.

Key

Job Responsibilities:

• Technical Support and Issue Resolution
• Customer Service Excellence
• Process and Quality Management
• Collaboration and Communication
• Safety

Qualifications/Requirements:

• Bachelor's degree or equivalent relevant experience
• Intermediate experience in technical support, system deployment, or field technology roles
• Basic working knowledge of Linux and Windows environments
• Strong communication and teamwork skills
• Willingness to travel to customer sites and work in industrial environments
• Knowledge of Front Runner and/or Dispatch systems

Desired

Skills:

• Exposure to autonomous systems, mining technology, or industrial systems
• Foreign language (French/Spanish/Japanese)
• Basic networking or hardware experience
• Familiarity with ticketing systems, SQL, or scripting fundamentals

Diversity & Inclusion Commitment:
At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.