Network Administrator

Under general supervision, implements, designs, maintains, secures, and proactively ensures server, infrastructure, virtualization, and network environment availability, while ensuring cybersecurity standards are met.

• Manages and maintains infrastructure including network operating systems, firewalls, all servers (web, application, file, etc.), hypervisors, VPN, local and wide area communications equipment, network devices, and physical access control.
• Provides technical support to staff, including installing, diagnosing, repairing, and maintaining computer hardware and software.
• Creates and supports comprehensive documentation on network configuration, network and systems modifications, network standards and related policies, data backup and recovery procedures, and mission‑critical software and systems.
• Serves as the escalation point for technical issues across hardware, software, and network systems.
• Administers servers, firewalls, networks, storage systems, and cloud environments to ensure high availability and optimal performance.
• Works in conjunction with, and adheres to, the recommendations and guidelines of the cybersecurity team.
• Assists with compliance for NIST 800‑53, CJIS, and CIS Controls.
• Identifies improvement opportunities relating to tools, processes, procedures, installation, configuration and troubleshooting techniques.
• Installs, configures, and supports computer applications on servers and workstations using cybersecurity best practices, and principles of zero trust.
• Installs, configures, updates/supports, and troubleshoots local/wide area network devices, servers, communication devices, security devices, and other data or telecommunications network related equipment.
• Performs administrative duties including the creation of performance reports and development of network and security standards, guidelines, and procedures.
• Performs data and telecommunications network and server device installation, configuration, and maintenance.
• Maintains backup schedules, verifies data integrity, ensures successful restoration processes, and validates restoration capabilities are aligned with the recovery point objective.
• Performs software and hardware updates to network, servers, and other devices.
• Participates as a member of the incident response team, and incident response scenarios.
• Provides on‑call support during non‑business hours.
• Manages assigned projects, and tickets, ensuring timely updates and progress.
• Assists with planning and implementing new technologies, system migrations, and infrastructure improvements.
• Maintains timely communications via emails and tickets.
• Trains Town employees on desktop software and hardware.
• Collaborates with vendors, consultants, and internal stakeholders to troubleshoot complex technical issues, budgetary items, coordinate enhancements and repairs, and manage support activities.

• Ability to communicate effectively both verbally and in written communication.
• Ability to organize work, set priorities, meet critical deadlines and follow up on work assignments with minimal supervision.
• Ability to establish and maintain effective working relationships.
• Ability to follow verbal and written instructions.
• Ability to conduct advanced troubleshooting across multiple operating systems, hardware, software, and networking.
• Ability to lead multiple concurrent projects while managing competing priorities and deadlines.
• Knowledge of, or ability to learn, Town and Department policies and procedures.
• Knowledge of VoIP and legacy telecommunications technologies.
• Knowledge of wireless WAN/LAN networking technologies.
• Knowledge of Windows operating systems.
• Skill in deploying major network components such as backbone routers/switches.
• Skill in server and hypervisor administration, and maintenance.
• Skill in system administration, Active Directory, and maintaining cloud environments.
• Skill in layer 1 connection technologies such as MOE and PTP wireless.
• Skill in network and system administration and practices, including traffic monitoring, patch management, VPN, virtualization technologies, server maintenance, firewall configuration, and maintenance.
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