Networking​/Technical Help Desk

The position will eventually move to a Wednesday–Sunday, 7:00 AM–3:30 PM first-shift schedule. However, during the initial 4–6 month training period, training will take place Monday–Friday during standard business hours.

Title: Networking/Technical Help Desk

Location: onsite in Tucson, AZ

SHIFT: Wednesday-Sunday First Shift 7am-3:30pm; 4 - 6 months training;
Mon-Fri – sched of training

Type: Contract

Pay: $30.50/hr on w2 max (Exact rate no flex)

Length: 24 months-large possibility to extend

Screenings: full panel drug and background once hired

+optional benefits, long term contract with ability to extend or convert to full time

• Education & Experience
  
  Required:
  
  Minimum Associates in technology or equivalent+ 5 years technical experience with troubleshooting and root cause analysis
• Networking – Strong understanding of network protocols, configurations, and troubleshooting techniques.
• Windows Administration – Proficiency in managing Windows environments including user accounts, permissions, and system updates.
• Troubleshooting – Ability to quickly identify, diagnose, and resolve technical issues across hardware and software platforms.
• Advanced troubleshooting and root cause analysis capabilities to resolve complex technical problems and prevent recurrence.
• Log crawling and ability comb though large datasets.
• A fundamental understanding of SQL
• A basic understanding of scripting or programing with the ability to identify and follow syntax.

• Excellent customer service orientation, with a focus on clear communication, empathy, and responsiveness to user needs.
• Ability to work collaboratively in a team environment and maintain professionalism under pressure.
• Strong organizational and time management skills to handle multiple tasks effectively.
• Lack of experience in networking or Windows administration, which are core technical requirements for the role.
• Limited troubleshooting ability, especially in high‑pressure or time‑sensitive environments.
• No exposure to DSS systems or similar enterprise support platforms, which may hinder effectiveness in triaging and resolving DSS cases.
• Poor customer service skills, such as inability to communicate clearly or empathize with users.
• Unwillingness or inability to work weekend shifts, as the role includes hotline coverage from Wednesday to Sunday.
• Inability to work independently or manage time effectively, given the role’s solo coverage periods and task ownership.

The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Ability to work independently and manage one’s time.
• Basic mentoring skills necessary to provide support and constructive performance feedback.
• Knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.

• This role is critical to maintaining consistent and responsive support for DSS‑related issues, especially during non‑standard hours. By adding weekend hotline coverage and acting as a dedicated DSS resource, the position ensures that technical issues are triaged and resolved promptly. The role supports continuity of service and reduces backlog, contributing directly to…