Information Technology Support Engineer

Job Description Summary

Department - Information Technology

Job Description

Job Type: Classified

Job Classification: 5282 - Information Technology Support Engineer

Salary Grade: 15

Pay Range

Hiring Range: $72,009 - $86,403 Annually

Pay Range: $72,009 - $100,817 Annually

Range Explanation:

* Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

* Pay Range is the entire compensation range for the position.

The Pima County Information Technology Department is seeking a motivated, detail-oriented IT Support Engineer with experience supporting enterprise IT infrastructure in Microsoft Active Directory and Azure environments.

In this role, you'll help develop architectures for implementation, support, and maintenance of critical on-premises and cloud-based systems that serve Pima County operations both internal and public facing. You'll work in a collaborative, technical environment where strong communication, teamwork, and problem-solving skills are essential. The County's technical environment is a cutting-edge private cloud, eventually to be extended into hosted clouds. This position includes participation in a rotating on-call schedule and periodic after-hours maintenance.

Candidates must obtain and maintain Arizona Criminal Justice Information System (ACJIS) certification before completing the training period. This is a non-supervisory position.

If you're looking to grow your technical expertise while supporting technology that makes a difference in your community, we encourage you to apply. Please review the

Preferred Qualifications and address each applicable qualification in your application.

This is an in-office position located in Tucson, AZ, and cannot be remote. The Information Technology Department is unable to provide visa sponsorship for this position.

Essential Functions:

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department's need and will be communicated to the applicant or incumbent by the supervisor.

* Within the centralized Information Technology Department (ITD);

* Maintains detailed records of equipment deployment, configurations, and any issues encountered during the process;

* Prepares reports on logistics performance, cost savings, and efficiency improvements;

* Plans and coordinates the installation and relocation of computer hardware, software, and peripherals across various departments or locations;

* Maintains open communication with various stakeholders, including IT teams, department heads, and end-users;

* Leads and participates in support for all types of tickets received by ITD: resolving problems, creating new capabilities, etc.;

* Participates in forecasting computing/communications growth and provides pro-active capacity management;

* Participates in the disposal of obsolete client and computing/communications center equipment; assists in client license compliance;

* Leads the automation, installation, configuration, documentation, troubleshooting and maintenance of ITD assets;

* Participates on Microsoft Teams to drive standardization and strategic implementations;

* Conducts testing to ensure the functionality and performance of computing and/or communications systems;

* Identifies and resolves any issues or malfunctions, troubleshoots problems related to connectivity and equipment failures.

* Within the Facilities Management Department:

* Manages fiber/copper builds for all Pima County cabling projects;

* Manages Pima County's three Communications Job Order Contractors (JOC's), ensuring they follow Pima County communication specifications;

* Creates, maintains and updates Pima County communications specifications;

* Supports Pima County users regarding communications projects, ensuring they receive the required information to complete tasks efficiently and within budget;

* Oversees Blue Staking for Pima County, ensuring outside plant communications remain secure and functional;

* Designs and builds copper/fiber redundancy to ensure Pima County key locations retain communications capability;

* Creates budgets and calculates costs for potential future communications projects for upper management;

* Forecasts maintenance costs for both fiber and copper throughout Pima County;

* Ensures our JOCs are cleared for work at Superior Courts, Juvenile Courts, Justice Courts, Recorders Office and Jails.

Minimum Qualifications:

Bachelor's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely-related field as determined by the…