IT Service Technician

Position Overview

We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra  role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations.

• User Support:
  Provide first and first-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, One Drive, and Teams.
• Hardware Preparation:
  Image and ship laptops and tablets, accept returns, re-image devices.
• Intune Management:
  Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune.
• Azure AD Administration:
  Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD.
• Entra  with Entra  advanced identity protection, privileged identity management, and identity governance.
• Documentation:
  Maintain detailed documentation of support activities, problem resolutions, and user guides.
• Training:
  Conduct training sessions for users on new features or best practices in using Microsoft 365 tools.
• Incident Management:
  Monitor, elevate, and manage service incidents to ensure timely resolution and minimal disruption to business operations.

• Bachelor's Degree in Computer Science or other relevant IT degree (Required)
• Proven experience in a Services or IT support role with a focus on Microsoft 365.
• Deep understanding of Microsoft Intune for mobile device management.
• Experience with Azure AD, including Entra .
• Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues.
• Excellent communication skills, both written and verbal, with a customer-first approach.
• Ability to work independently in a remote/hybrid setting while maintaining productivity and team collaboration.

• Prolonged Sitting:
  Ability to sit for extended periods during working hours.
• Manual Dexterity:
  Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment.
• Visual Requirements:
  Adequate vision for reading computer screens and documents.
• Communication:
  Clear verbal and written communication skills for virtual meetings and correspondence.
• Hearing:
  Sufficient hearing ability for participating in phone calls or virtual meetings.
• Work Environment:
  Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity.

$21-$24 / hour

Monday-Friday, 8am-5pm AZ time

In Office:
Monday, Wednesday, Friday. Remote:
Tuesday and Thursday (Subject to change based on company needs).

8222 S 48th St, Phoenix, AZ

Ascend Healthcare Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.