Manager: Information Technology

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All employees are expected to live and work within the state of Arizona as a condition of employment. All selected candidates are subject to a successful completion of a background check. The data we collect during the application process is used to evaluate your qualifications for the role you're applying for. All data is handled with strict confidentiality and in accordance with our privacy policy.

The Information Technology (IT) Manager is responsible for providing leadership for ongoing application support and project participation. This position leads a team of Analysts that
1) keeps our Student Information System (SIS/ERP) applications up and functioning as expected,
2) leads on-going minor enhancements as appropriate, and
3) oversees participation in projects as required. This position will focus on (but is not limited to) supporting our Administrative and Back Office functions - including but not limited to:
Finance, Accounts Receivable, Purchasing, Accounts Payable, and Payroll.

The work schedule for this position is flexible and may include working evenings and weekends. This job may have On-call rotation duties.

• Manages a team of individuals through on-going support activities and support-related projects, updates, upgrades, etc. Guides them with numerous processes and assists them in developing their skill sets
• Assists with ensuring maximum system uptime and availability for all SIS/ERP systems and related subsystem
• Answers inquiries and resolves problems logged by users or systems personnel, expedites and coordinates repairs to systems. Performs Root Cause Analysis on outages and major issues
• Configures, installs, tests, analyzes, and maintains software and services as required, related to the SIS/ERP systems
• Develops and implements standard operating procedures and knowledge base articles
• Manages the resource load of the team, including proactively communicating any resource constraints
• Participates in and leads Continuous Improvement activities
• Adapts to change productively, works with very minimal supervision, and handles other tasks as assigned
• Performs all other duties and responsibilities as assigned or directed by the supervisor

• Bachelor’s degree in Information Technology or a closely related field of study and
• Three to five years of SIS/ERP experience and
• One to three years of supervisory experience

• An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above

• Five plus years of related experience
• Higher Education experience

• Knowledge of ERP/SIS Applications, systems integrations, and customer support, Banner specific experience is a plus
• Knowledge of project management principles, processes, and techniques
• Skill in budget/resource management
• Skill in organization, coordination, and management
• Skill in people leadership and supervision
• Skill in verbal and written communication, with the ability to explain technical concepts to audiences with a wide range of technical skills
• Skill in positive, productive, and flexible customer service
• Ability to adapt to a rapidly changing environment
• Ability to apply analytical and critical thinking skills, with the ability to draw conclusions and prepare accurate reports of results

Environment:
Work is performed primarily in a standard office environment with staff contact and frequent interruptions.

Physical:
Primary functions require sufficient physical ability and mobility to work in an standard office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift,…