More jobs:
Tier III Service Desk Technician
Job in
Tucson, Pima County, Arizona, 85718, USA
Listed on 2026-08-08
Listing for:
Unio Digital
Full Time
position Listed on 2026-08-08
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Careers / MSP Service Desk
Tier III Service Desk Technician
Serves as the technical escalation point for the most complex issues. Provides advanced technical support, system administration, and project implementation. Mentors and trains junior technicians.
Full-Time Tucson, AZ Senior
About This RoleThe Tier III Service Desk Technician is the technical authority for the service desk team. You own escalations no one else can solve, lead complex project implementations, and shape the technical direction of the MSP delivery practice.
What you ll do- Final-tier escalation for complex incidents across all clients
- Lead architecture and implementation of major projects (full M365 tenant builds, network re-architecture, security hardening)
- Train and mentor Tier I and Tier II technicians
- Author runbooks, automation scripts, and documentation that scale the team
- Coordinate with Project Services for handoff of large engagements
- 5+ years in MSP or enterprise IT, with deep Microsoft 365 + Azure expertise
- Strong networking (firewall config, advanced routing, segmentation, VPN/ZTNA)
- Scripting/automation (Power Shell, Bash, or similar)
- Microsoft certifications (MS-102, AZ-104, AZ-500, or equivalent) preferred
- Eligible to work in the U.S.; based in or relocating to Tucson, AZ
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×