Manager, Integrations

Role

Summary:

As the Manager, Integrations, you will play a critical leadership role in driving successful customer outcomes by delivering scalable, high-quality integration solutions that connect complex systems and technologies. You will lead a team of integration experts responsible for implementing software interfaces within client environments, ensuring seamless deployments, exceptional customer satisfaction, and operational excellence.

You will serve as the primary escalation point for integration issues, establish performance metrics, oversee team and consultant performance, and champion best practices that improve efficiency, quality, and scalability. Additionally, you will foster continuous learning and development to ensure the team remains at the forefront of integration technologies and methodologies.

Clinisys' AI Philosophy:

Building an AI first organization is central to Clinisys' purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we develop AI-enabled, cloud-based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier, safer communities.

Operating across more than 30 countries, Clinisys expects all colleagues-regardless of role or function-to work confidently with AI enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve. Every team member must help drive an AI first sense of purpose and urgency.

Key Responsibilities:

* Supervise and ensure adherence to application interfacing standards and processes, including interface specification development, coordination with third-party vendors, design and development of integration solutions, testing, deployment, and validation.

* Implement structured interface management processes, plans and tools to achieve seamless integration across the project lifecycle.

* Manage a team of skilled experts to implement software solutions with excellence, ensuring high quality and customer satisfaction.

* Oversee performance management of staff, including recruitment, training, mentoring, evaluations, and professional development.

* Ensure interface work adheres to established standards, implementation methodologies, quality controls, documentation expectations, and client-specific project requirements.

* Serve as the escalation and resolution point for interface-related risks, blockers, defects, vendor issues, customer concerns, and active implementation challenges.

* Partner with project teams to ensure interface deliverables are completed on time, within scope, aligned to project budgets, and positioned to support revenue recognition and customer commitments.

* Establish individual and team metrics to drive productivity and effectiveness in interfacing projects.

* Encourage the team to advocate for clients and foster innovative ideas to enhance the efficiency of interfacing approaches.

* Support continuous education to stay updated on deployment options and best practices in application interfacing, ensuring successful client deployments.

* Collaborate with cross-functional teams to facilitate cross-training and maintain a pool of skilled resources aligned with market needs.

* Foster a culture of collaboration and knowledge sharing within the team and across the organization.

* Contribute to the development and enhancement of application interfacing methodologies, tools, and frameworks.

* Stay current with key industry products and technologies, including Clinisys solutions, interface engines such as Mirth, Rhapsody, and Corepoint, and other relevant software platforms.

* Leverage your expertise in these products to provide guidance and support to the team during interfacing projects.

* Perform other duties and responsibilities as assigned.

Skills Needed to be Successful:

* Proficiency in application interface technologies and standards, including HL7, XSLT, RESTful APIs, SOAP, Webhooks, JSON, XML, and other relevant…