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Tier II Service Desk Technician
Job in
Tucson, Pima County, Arizona, 85718, USA
Listed on 2026-08-09
Listing for:
Unio Digital
Full Time
position Listed on 2026-08-09
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Careers / MSP Service Desk Tier II Service Desk Technician
Handles escalated technical support requests and assists with project implementation. Maintains documentation, improves processes, and delivers quality customer service while mentoring Tier I team members.
Full-Time
Tucson, AZ
Mid Level
About This RoleThe Tier II Service Desk Technician handles escalated tickets that Tier I can't resolve, leads small project implementations, and mentors Tier I peers. Strong Microsoft 365 admin and networking troubleshooting skills required.
What you'll do- Resolve Tier 2 escalations (M365 admin issues, switch/router troubleshooting, endpoint deployment)
- Lead small client project work (M365 migrations, endpoint refreshes, network changes)
- Mentor Tier I technicians and review their ticket documentation
- Maintain and improve service-delivery runbooks
- Participate in on-call rotation
- 3+ years in MSP or comparable IT support environment
- Microsoft 365 admin experience (Entra , Exchange Online, SharePoint, Intune)
- Networking fundamentals (VLANs, routing, basic firewall rule creation)
- Microsoft certifications (MS-900, MS-102, AZ-104) preferred
- Eligible to work in the U.S.; based in or relocating to Tucson, AZ
Every applicant gets a status update within 5 business days. See our 4-stage hiring process on the careers page.
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