Field Technician

at compucomstaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

we are currently seeking a qualified field technician to provide support in tucson, az.

• diagnose, troubleshoot, repair, install, and maintain printers, wide-format printers, plotters, kiosks, pos systems, computers, peripherals, and other it equipment
• troubleshoot hardware, software, network connectivity, and system-related issues
• install, configure, and maintain computer hardware, peripherals, software, and related applications
• configure and troubleshoot network devices and connectivity, including routers, switches, cabling, and internet connections
• perform basic cable installation, cable management, repair, and testing as required
• diagnose connectivity issues by verifying cable connections, power, network equipment, and device configurations
• re-terminate and repair network cables according to applicable wiring standards
• use cable testers and other diagnostic tools to identify cable faults and connectivity issues
• perform routine and preventive maintenance to optimize equipment performance and reliability
• provide technical assistance and professional customer support onsite and remotely when required
• clearly communicate technical issues, resolutions, and next steps with customers and internal support teams
• obtain customer confirmation that the issue has been resolved before completing the service call
• maintain a clean and organized work area during and after service activities
• maintain accurate service records, case notes, inventory records, and other required documentation
• track and manage it assets, equipment, parts, and inventory
• independently order, track, and manage replacement parts to support contractual service-level requirements
• coordinate with level ii, level iii, lead technicians, project teams, and remote support resources as needed
• support equipment installations, technology deployments, infrastructure projects, and other field service initiatives
• provide basic training and guidance to customers on new or existing technologies when required
• schedule and perform preventive or quarterly maintenance activities according to customer requirements
• support scheduled after-hours or overnight maintenance activities when required by the customer
• follow all company, customer, safety, security, and service procedures
• complete assigned work within established sla, quality, and customer service requirements

• strong knowledge of computer hardware, software, peripherals, and common it systems
• experience troubleshooting and repairing laser printers, wide-format printers, plotters, or similar electromechanical equipment
• experience with pos systems, kiosks, network equipment, or other specialized technology is a plus
• knowledge of basic networking concepts, including routers, switches, ip connectivity, and network troubleshooting
• experience with cable management, installation, repair, termination, and testing is a plus
• strong troubleshooting, diagnostic, and problem-solving skills
• electromechanical experience is a plus
• ability to configure hardware and complete required software and application setups
• strong communication skills with excellent attention to detail
• excellent customer service skills and the ability to interact professionally with customers
• ability to manage multiple tasks, prioritize issues, and work independently with minimal supervision
• ability to accurately document work performed, parts used, troubleshooting steps, and resolution details
• ability to collaborate effectively with other technicians, support teams, and customer representatives
• ability to use common hand and power tools, including a drill and tape measure
• ability and willingness to use a ladder with approximately 10-foot reach
• ability to lift and move equipment weighing up to 50 lbs
• willingness to travel throughout the assigned geographic service area and work at customer locations
• willingness to provide occasional after-hours, overnight, weekend, or scheduled maintenance support as required

the rate for this position is between $16.50 - $22.00 per hour. factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

the company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, ad&d insurance, disability plans, employee assistance program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), fsa/hsa pre-tax benefits.

w2 only, no corp to corp.

compucomstaffing™, a division of compucom® systems, inc., is an equal opportunity…