Field Technician

we are currently seeking a qualified field technician to provide support in tucson, az.

this technician will serve as a primary onsite contact for technical and service-related issues. The role will be responsible for troubleshooting, installing, configuring, repairing, and maintaining a variety of it hardware, peripherals, printers, wide-format printers, plotters, kiosks, pos systems, networking equipment, and related software.

the field technician will be dispatched throughout the assigned service region to diagnose and resolve technical issues, perform equipment installations and preventive maintenance, support network connectivity, and complete hardware and infrastructure-related projects. The technician will work independently while collaborating with level ii, level iii, lead technicians, and remote support teams when required to ensure timely and accurate resolutions. Strong customer service, communication, troubleshooting, and documentation skills are essential.

The technician must be comfortable working in customer environments, managing multiple priorities, and completing assignments in accordance with established procedures and service-level requirements.

• diagnose, troubleshoot, repair, install, and maintain printers, wide-format printers, plotters, kiosks, pos systems, computers, peripherals, and other it equipment
• troubleshoot hardware, software, network connectivity, and system-related issues
• install, configure, and maintain computer hardware, peripherals, software, and related applications
• configure and troubleshoot network devices and connectivity, including routers, switches, cabling, and internet connections
• perform basic cable installation, cable management, repair, and testing as required
• diagnose connectivity issues by verifying cable connections, power, network equipment, and device configurations
• re-terminate and repair network cables according to applicable wiring standards
• use cable testers and other diagnostic tools to identify cable faults and connectivity issues
• perform routine and preventive maintenance to optimize equipment performance and reliability
• provide technical assistance and professional customer support onsite and remotely when required
• clearly communicate technical issues, resolutions, and next steps with customers and internal support teams
• obtain customer confirmation that the issue has been resolved before completing the service call
• maintain a clean and organized work area during and after service activities
• maintain accurate service records, case notes, inventory records, and other required documentation
• track and manage it assets, equipment, parts, and inventory
• independently order, track, and manage replacement parts to support contractual service-level requirements
• coordinate with level ii, level iii, lead technicians, project teams, and remote support resources as needed
• support equipment installations, technology deployments, infrastructure projects, and other field service initiatives
• provide basic training and guidance to customers on new or existing technologies when required
• schedule and perform preventive or quarterly maintenance activities according to customer requirements
• support scheduled after-hours or overnight maintenance activities when required by the customer
• follow all company, customer, safety, security, and service procedures
• complete assigned work within established sla, quality, and customer service requirements

• strong knowledge of computer hardware, software, peripherals, and common it systems
• experience troubleshooting and repairing laser printers, wide-format printers, plotters, or similar electromechanical equipment
• experience with pos systems, kiosks, network equipment, or other specialized technology is a plus
• knowledge of basic networking concepts, including routers, switches, ip connectivity, and network troubleshooting
• experience with cable management, installation, repair, termination, and testing is a plus
• strong troubleshooting, diagnostic, and problem-solving skills
• electromechanical experience is a plus
• ability to configure hardware and complete required software and application…