Business Relationship Manager II

Information Technology Business Relationship Manager II

Applicants must submit their completed application by 09-19-2026 at 11:59 p.m. MST. This job profile will be moving to a higher pay range beginning October 5, 2026. Any job offers made after this date will be placed within the new range of $38.91 - $58.36 ($80, 932.20 - $121, 388.80). Typically, offers are placed between the minimum and midpoint of the pay range ($80, 932.20 - $121, 388.80).

As part of the online application process, all applicants are required to submit both an updated resume and cover letter at the time of application. Resumes and cover letters received after the Final date to receive applications will not be considered. Applications received that do not contain a resume and a cover letter will be considered incomplete and will not be considered further in this recruitment process.

The City of Tucson does not provide VISA sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Relocation expenses will not be provided for this position. Candidates are responsible for all costs associated with relocating to the Tucson area, if applicable. This position is on-site. Remote or hybrid work options are not available at this time, as regular in-person collaboration and presence are essential to support departmental operations and team needs.

Applicants will be evaluated based on the information provided in their application materials. The highest-scoring applicants will be invited to participate in a virtual interview via the Microsoft TEAMs application (free to download). Virtual interviews are anticipated to take place during the week of October 5, 2026. Applicants selected to move forward in the process will receive additional details regarding interview scheduling.

Recruiter contact information:
If you have any questions, please contact Liliana Almeraz at  or Liliana.

Almeraz.

Establishes and maintains strong relationships with partner departments, including senior leadership and key stakeholders, to understand their business goals, challenges, and technology needs. Serves as the primary point of contact for partner departments in relation to IT services which can't be fulfilled by primary service owners, ensuring their needs are addressed and expectations are managed effectively. Actively participates in the IT governance processes, representing the needs and perspectives of partner departments.

Collaborates with partner departments and internal ITD team members to develop enterprise IT enabled strategies and initiatives that align with business objectives and provide guidance and recommendations on technology solutions. Stays informed about industry trends, emerging technologies, and best practices related to IT business relationship management, and incorporates them into departmental strategies and practices.

Identifies opportunities for IT process improvements, innovation, and digital transformation to enhance efficiency and service delivery for partner departments. Initiates ideation phase with partners to transition into project/program portfolio pipeline. Facilitates regular communication channels between the IT Department and partner departments, and within ITD to ensure effective coordination, resolve issues, and provide updates on IT initiatives.

Develops and provides formal training in areas of expertise. Coordinates and supports training for designated staff. Maintains knowledge of current developments and practices.

Performs all other duties and tasks as assigned.

Mostly office environment. All duties and responsibilities listed are subject to change.

Education:

Bachelor's degree

Experience:

Five (5) years of relevant experience

Equivalency:
Any combination of relevant education and experience may be substituted on a year-for-year basis.

License/

Certifications:

Valid and unrestricted Arizona Class D Driver License
- Arizona Department of Transportation
- Motor Vehicle Division

A valid and unrestricted driver's license with two (2) years of licensed driving is required.

Preferred…