IT Coordinator

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This role provides day‑to‑day IT support by responding to and resolving employee technology requests related to computers, networks, and cloud‑based systems. The position supports users across offices, plants, satellite locations, and job sites while maintaining IT equipment, improving processes, and coordinating with Corporate IT to ensure reliable technology and efficient business operations.

• Respond to and manage incoming IT Service Desk requests to ensure employee technology issues are resolved in a timely and effective manner.
• Diagnose and resolve local network and communication issues to maintain operational readiness and minimize disruptions to business operations.
• Maintain and support local VoIP phone systems and related equipment to ensure reliable communication across the business unit
• Support and maintain local Active Directory objects, network applications, servers, and services to ensure secure, compliant, and reliable IT operations aligned with company policies.
• Assist in the development and maintenance of business unit IT documentation to enable consistent standards and operating procedures.
• Assist in testing Disaster Recovery and Business Continuity plans to reduce downtime and support rapid recovery in the event of system outages or emergencies.
• Coordinate the acquisition, installation, configuration, and maintenance of IT equipment to ensure compliance with corporate standards, best practices, and management direction
• Maintain accurate hardware inventory, software licensing, and asset rotation records to support compliance, cost control, and lifecycle management.
• Support the design, installation, and maintenance of IT infrastructure for acquisitions, large projects, and joint ventures to ensure seamless integration and adherence to corporate standards.
• Provide ongoing support for business applications to ensure systems operate efficiently and in compliance with best practices and corporate requirements.
• Troubleshoot and resolve PC hardware and software issues to minimize downtime, meet service level expectations, and support employee productivity.
• Partner with business unit leadership to identify current and future IT needs to support enterprise initiatives, budgeting, forecasting, and alignment with company goals.
• Maintain clear and consistent communication with the IT Manager and local business leadership to support effective issue resolution, priority setting, and service delivery.
• Other duties as assigned.

• Associates degree or equivalent combination of training, experience and certifications.
• CompTIA A+ - preferred.
• Microsoft Role-Based Certification (Single-Exam) - preferred.

• Minimum 5 years relevant experience in network and PC support for a multi-site business environment.
• Familiarity with cost accounting, budgeting, and forecasting.

• Demonstrated ability to apply advanced skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
• Ability to resolve a wide range of issues in imaginative as well as practical ways.
• Addresses problems of diverse scope that require analysis and evaluation of identifiable factors; exercises discretion in selecting methods, techniques, and solutions.
• Ability to performs day‑to‑day work with little to no supervision and…