MSP IT Support Technician

Full-Time | On-Site | $45,000–$65,000 per year

Technology Solutions is looking for a motivated, client-focused IT Support Technician to join our Tucson team.

For nearly two decades, Technology Solutions has provided managed IT services and technology support to businesses throughout Arizona and New Mexico. We work closely with our clients as an extension of their teams, helping them solve day-to-day technology problems, maintain reliable systems, improve security, and make better technology decisions.

This is not a high-volume call center position where technicians follow scripts and rush users off the phone. Our technicians build relationships with the people they support, learn how each client’s business operates, and take real ownership of resolving issues.

You will work across a variety of clients, industries, systems, and technologies, so no two days are exactly the same.

This position is designed for an IT professional with at least two years of hands‑on support experience who is ready to step into an established service desk, independently manage client issues, and take problems from initial diagnosis through resolution.

You do not need to know every technology you encounter. You do need to be comfortable troubleshooting unfamiliar problems, asking good questions, researching solutions, communicating clearly, and knowing when to collaborate or escal.

Your primary responsibility will be supporting our clients and resolving technical issues from initial contact through completion.

You will work directly with end users, manage a steady flow of service tickets, collaborate with other technicians, and help maintain the technology environments our clients depend on every day.

• Troubleshoot and resolve workstation, software, printing, network, mobile device, and peripheral issues
• Provide both remote and on‑site technical support
• Take ownership of assigned tickets and follow issues through to resolution
• Keep clients informed throughout the troubleshooting process
• Document troubleshooting steps, system changes, and resolutions clearly and accurately
• Support Microsoft 365 applications, accounts, licensing, permissions, and common administrative tasks
• Assist with employee onboarding and offboarding, including account creation, access changes, device preparation, and documentation
• Support Windows workstations and Windows Server environments
• Work with Active Directory, Group Policy, file permissions, DNS, and DHCP
• Troubleshoot basic to mid‑level networking issues involving firewalls, switches, wireless access points, VLANs, VPNs, and internet connectivity
• Install and configure software, perform system updates, apply patches, and assist with routine endpoint maintenance
• Work with software vendors, internet service providers, and other third parties to resolve client issues
• Identify issues that require escalation and provide complete documentation of the troubleshooting already performed
• Participate in a shared, rotating after‑hours on‑call schedule for urgent client issues

The goal is not simply to close tickets. It is to solve problems thoroughly, communicate clearly, and leave clients confident that their issue was handled correctly.

We are looking for someone who combines a strong technical foundation with excellent communication, organization, and follow‑through.

Successful technicians in this role are able to independently resolve most routine client issues, recognize when escalation is appropriate, and keep both clients and teammates informed throughout the process.

• At least two years of professional IT support, help desk, desktop support, or systems support experience
• Strong troubleshooting skills across hardware,…