Senior Applications Administrator

• Administer complex or business-critical enterprise applications with significant cross-functional impact
• Analyze application functionality, data requirements, system interfaces, and environment dependencies to optimize performance and scalability
• Lead planning and coordination of application upgrades, enhancements, and release deployments
• Partner with vendors to address escalated support issues, evaluate release documentation, and assess feature enhancements
• Design and maintain integrations between enterprise applications and data systems
• Provide advanced Tier 2 and Tier 3 support, including root cause analysis and resolution of high-impact incidents
• Guide less experienced administrators and promote standard operating procedures and best practices for application usage
• Partner with business and technology stakeholders to align application capabilities with operational needs
• Guide continuous improvement of application management practices and standards

• Bachelor’s degree in information systems, computer science, or a related field, or equivalent experience required
• 4-7 years of experience in enterprise application administration required
• Experience supporting application upgrades, integrations, and vendor escalations for business-critical systems required
• Professional-level certification(s) in application administration for solutions in the corresponding technology domain preferred
• IT service management certification preferred
• Successful completion of a background check required

Demonstrates expertise in administering enterprise applications, optimizing performance, and managing upgrades and integrations. Proven ability to provide advanced support and guide best practices in application management.

• Enterprise Application Administration
• Application Upgrades
• Integrations
• Vendor Escalations
• IT Service Management Certification

• Application Functionality Analysis
• Data Requirements Analysis
• System Interface Design
• Performance Optimization
• Scalability Enhancement
• Root Cause Analysis
• High-Impact Incident Resolution
• Standard Operating Procedures
• Continuous Improvement Practices

• Leadership
• Collaboration
• Communication

• Professional-Level Certification in Application Administration
• IT Service Management Certification

• Enterprise Applications
• Cross-Functional Impact
• Application Management Practices
• Business-Critical Systems