Digital Site Services Lead, IT Generalist - Tucson AZ Onsite

Date Posted:  Country:
United States of America

Location:

US-AZ-TUCSON-M10 ~ 3360 E Hemisphere Loop ~ BLDG M10 Position Role Type:
Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type:
None/Not Required Security Clearance Status:
Not Required Digital Technology Site Services Lead Manager, Information Workplace Services (P4) Raytheon Digital Technology (DT) Tucson, AZ - Onsite position Eligibility to obtain a US Security Clearance required.

Serve as the Digital Technology (DT) interface and liaison, representing DT at your respective campus(es) providing guidance, direction, and support as required. Engage with Site Leadership, Facilities, Operations and Program Management for demand planning and management around their needs for specific Digital services at the site. Review business requests for Digital service enhancements and undertakes cost evaluation, standards reviews, and prioritization.

Monitor internal and external service providers to ensure they are performing to contractual requirements using Raytheon standards and processes; analyzing and acting upon Service Level Agreement (SLA) and metrics data to ensure customer service and customer satisfaction. Support DT Annual Operating Planning (AOP) forecast for the services provided, including all sub frameworks, capital planning and expenditures. Provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership as well as local site leadership.

Represents Digital Technology as the accountable representative at the site to oversee site efforts to maintain compliance with Raytheon policy in unclassified digital environments, in collaboration with Digital Technology Governance, Risk, and Compliance (GRC). Partner with Governance, Risk, and Compliance (GRC) to support site compliance assessments and translate observations into actionable improvements. Represent Digital Technology on the Site Incident Support Team (SIST) and local Site Council.

Partners with service owners to update and track compliance related improvement activities and work with the compliance working group and appropriate leaders to remove barriers to progress. Collaborate with service architects to discuss impact of new technologies and architecture roadmap. Support and Collaborate with the various Digital Technology teams, RTX Enterprise Services and other functional teams to help support the infrastructure and employees.

Working knowledge of Project Management Methodologies, Earned Value Management (EVM), Agile Project Management, and efficiency improvement with LEAN Principles. Guides continuous improvement efforts. Communicate and drive adoption of DT Technology direction at the site. The ability to work independently and know when to engage key points of contact for support or handoffs. Balance multiple competing priorities to ensure business needs are quickly and reliably achieved consistently, economically, and intelligently.

Will need to demonstrate solid and reliable judgment and decision-making skills. Understanding when, how to and whom to elevate issues to will be important to success in this role.

• You Must Have Typically requires a University Degree or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years' experience.
• Experience in IT Service Delivery / IT Infrastructure Operations or IT Generalist Management.
• Experience with managing vendors / service providers.
• US Citizen - U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

• Experience with the fundamental tools and technologies used within Digital Technologies End User Support Operations and Methodologies of any of the following:
  Active Directory, SCCM, Asset Management Lifecycle, Whole Disk Encryption, PKI, O365 Product Suite, Azure Information Protection.
• Budget experience and fiscal discipline in managing a department or functional budget.
• Audio-Visual (AV) equipment experience.
• Experience interacting with multiple levels of any of the following: employees, internal customers, teammates, and suppliers.
• Prior experience working independently as a stand-alone point of contact for an organization.
• Experience in creating high level…