Technical Product Support; m​/w​/d

The Opportunity

Avantor is a leading provider of advanced solutions for science and industry. We support customers worldwide in the fields of pharmacy, biotechnology, chemistry, and material sciences with innovative products and services that advance their research and production.

To strengthen our team, we are looking for a dedicated individual in Technical Product Support (m/w/d) who, with chemical expertise, service orientation, and communication skills, ensures an excellent customer experience.

Knowing how important a balanced work-life balance is, we offer you a hybrid working model with flexible working hours and few days on-site after the initial training.

Your tasks:

• Independent and proactive support of our customers, processing of customer inquiries, and implementation of sales-promoting measures
• The focus is on processing customer inquiries, consulting, and selling products that require explanation with a knowledge focus on chemistry
• You are available to our customers as a problem solver and idea generator for all questions, mainly by telephone, but also using other tools such as chat functionalities, etc.
• Independent creation and active follow-up of offers including proactive customer communication
• Consultation on products that require explanation with a focus on chemistry and intensive cooperation with internal interfaces to ensure efficient processes
• Maintenance and documentation of customer and offer data in SAP and CRM systems
• Close cooperation with the outside sales team, suppliers, and departments

What you bring with you:

• Completed scientific or commercial training (e.g., CTA, PTA, laboratory technician) or a chemistry degree or a comparable qualification or relevant professional experience
• Ideally, experience in internal sales or in handling products that require explanation
• Good to profound chemical knowledge, e.g., in the areas of products, market, customers, and suppliers
• Fluent German and good English skills (verbal and written)
• Experience with ERP/CRM systems (e.g., SAP is an advantage), good knowledge of Microsoft Office, and willingness to learn new systems
• Excellent interpersonal and communication skills to enable professional and excellent customer service
• Structured, detail-oriented working method with strong problem-solving skills
• Organizational talent and a strong service and orientation to services
• Ability to work independently and efficiently in a hybrid working environment

What we offer you:

• Responsible interface function with close customer contact and technical focus
• Intensive training (ideally in Darmstadt), followed by hybrid working possible
• Attractive remuneration, target achievement bonus, and various social benefits
• Home office options including allowance
• Pleasant working environment, strong team culture, and international development opportunities