Director of Strategy and Operations

Position:Director of Strategy and Operations

Location: Tucson, AZ

Job :1280

# of Openings:1

Director of Strategy and Operations

Tucson, Arizona

At Colibri Group, culture is a critical part of our collective success, and we live our values everyday:
Love, Joy, Boldness, Teamwork, and Curiosity. These values guide our interactions with each other, our customers, and the community.

The School Director of Strategy and Operations will drive and execute on the vision of our One Colibri initiative with critical focus on operational execution and B2B sales in Arizona. This role will report into the Director of Customer Experience and Operations and will work in partnership with the B2B team and Colibri Group’s central services teams to support student experience, strategic resource allocation, process improvement, and staff engagement.

• Effectively collaborate with Site Managers to optimize local staffing levels
• Optimize the end-to-end student experience to maximize NPS (Net Promoter Score)
• Ensure a consistent experience in all classes at all locations ad in alignment with all brands across Colibri
• Work in collaboration with all Colibri Group eco-systems for local execution of onsite classes
• Collaborate with the B2B team in the coordination of instructor and compliance for private group offerings
• Represent the brand locally with regulators, real estate companies, Realtor associations and other local chambers and or related businesses
• Responsible for maintaining and growing the B2B sales and broker relationships within the state
• Direct local events including expos and open houses and manage the team to execute effectively and in alignment with the rest of CRE, as appropriate
• Partner with Director of Customer Experience and Operations to lead the culture of the organization and cascade key messages locally to drive alignment
• Proactively identify and implement key initiatives to support customer acquisition and customer satisfaction/retention to increase LTV
• Work with management team to identify and implement continuous improvement and process improvement initiatives to support revenue growth and effective cost containment
• Manages all active facility contracts and oversee facilities – both long term and transient locations – to optimize market share but minimize cost
• Work with operations and instruction leadership to optimize class offerings by modality
• Oversee the daily administrative operations of our buildings and teams, leading team on effective best practices for facility maintenance and student engagement
• Manage budgets with vendors for maintenance, repairs, capital improvements
• Project management for critical business programs and projects which require cross-functional collaboration, coordination and task management while maintaining detailed project documentation
• Keep projects within scope, on time, and on budget through effective management, communication, and strong process orientation
• Partner with Student Services Directors to ensure swift resolution of student complaints, plan and monitor program execution, and examine results
• Work with Operations team to maximize facility utilization through effective class schedule management, instructor management, school policies and procedures
• Maintain quality on site student experience and evaluate using data and lead constant improvement
• Responsible for local team culture and engagement

• Bachelor’s degree in Business, Education, or related field required, or 10+ years of operational leadership experience in a senior management role in lieu of degree
• 5+ years of experience in a senior management role with an emphasis on business operations, experience managing individual contributors and people managers
• Experience in educational technology, education/academics, retail, technology, real estate, training, or service-based businesses preferred
• Proficiency with technology-based tools such as Microsoft applications, marketing automation, CRM, and LMS
• Technical skills:
  Business operations, project management, business planning and budgeting, financial and business acumen, customer experience, process design,…