Key Desk Supervisor

The University is looking for Key Desk Supervisor. This position oversees the University Key Program and Key Desk operations to ensure secure, compliant, and efficient management of campus keys and access. It provides direct supervision, training, and mentoring to Key Desk staff while reviewing and improving operational processes and maintaining audit readiness. The role serves as the primary point of contact for campus stakeholders, coordinating contractor and project-related access and determining appropriate authorization levels to reduce institutional risk.

It also manages and maintains multiple Key Desk and Lock Shop databases to ensure accurate, reliable access records.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please .

• Review, research, and process unique requests for building access from UA Planning, Design & Construction (PD&C), FM Project Managers, and contractors.
• Conduct detailed review of requested access areas, including ingress and egress of building and areas, to determine keys/Access Cards required to provide the appropriate level of access. Provide analysis and recommendation to customers.
• Assign any required Access Cards and liaise with Lock Shop Access Control Lead and Building Managers for programming requirements. Determine level of key/card checkout, i.e., extended, daily, overnight, contract etc. Liaise during the review process with Project Managers, contractors, and departments, as required.
• Discuss with Lock Shop & Key Desk Supervisor for final review and approval for any contract checkout requests and to determine contract deposit.

• Supervise Key Desk staff, provide ongoing training, mentoring and provide solutions to resolve any contractor or customer queries or concerns.
• Manage daily tasks of employees and coordinate with other areas to offer employees assistance if needed.
• Provide training to employees when required.
• Perform career conversations, provide professional development, and provide necessary corrective actions/performance improvement plans.
• Review completed Master/Sub Master/Restricted Access Agreement/Lost Key replacement requests to ensure adequate research has been done, prior to presenting to Lock Shop & Key Desk Supervisor for final review and signature.

• Review and process Facilities Management requests for Master key ring requests.
• Complete required request paperwork and compile key sets for new Master key sets. For keys being added, to existing Master key sets, review set for inactive or no longer required keys.
• For custodial key sets, meet with Lock Shop & Key Desk Supervisor with recommendations for possible split-keying of any FM restricted mechanical keys present on keysets, to limit liability, providing required access.

• Tracks key performance indicators and report out to FM senior leadership team.
• Processes confidentially termed Facilities Management employees’ reports.
• Conduct audits to ensure contractors have current Financial Responsibility Form on file, review daily key transactions and maintain monthly audit file.
• Email and monitor Annual Report of Current Key Holder reports and assign them to Key Desk staff, to follow through to completion.
• Regularly review and streamline, where necessary, Key Desk procedures.

• Knowledge of access control, security procedures, and administrative processes.
• Knowledge of general office practices, record-keeping, and compliance requirements.
• Ability to communicate effectively with different groups/individuals.
• Ability to handle confidential and sensitive information.
• Ability to…