Global Solution Delivery Manager

The Company:

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future. Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety. Hexagon (Nasdaq Stockholm: HEXA

B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at  and follow us @HexagonAB.

The Global Solution Delivery Manager is responsible for governing, standardizing, and optimizing the delivery of Hexagon Mining solutions across all regions. This role ensures that solution deployments, customer implementations, delivery processes, and offered services are executed consistently, efficiently, and in alignment with global standards.

The Global Delivery Manager acts as the central coordination point between regional delivery teams, global support, product management, and engineering, driving operational excellence and enabling scalable deployment models across Hexagon’s mining portfolio.

This role leads the global delivery function, establishes KPIs, and ensures effective communication, alignment, and continuous improvement across all delivery activities.

• Establish a globally consistent delivery framework for Hexagon Mining solutions
• Ensure successful, repeatable, and scalable solution deployments across regions
• Improve delivery performance, visibility, and accountability through metrics and governance
• Enable seamless collaboration between Support, Product, and Regional Teams
• Drive continuous improvement and adoption of best practices and standard processes

1. Global Delivery Governance & Standards

• Define, implement, and maintain global delivery standards, methodologies, and best practices
• Establish delivery frameworks covering:
  • Solution implementation
  • Commissioning and handover to support
  • Customer onboarding and adoption
  • Hexagon Mining offered services
• Ensure alignment of regional delivery practices with global standards
• Promote reusability of delivery models across solutions and business units

2. Program & Project Oversight

• Provide oversight for global and strategic deployments and offered services
  , especially complex, multi-region implementations
• Support regions in managing high-risk or high-value projects
• Ensure consistent execution of project lifecycle phases:
  • Discovery and planning
  • Deployment and commissioning
  • Transition to support

3. KPI Management & Reporting

• Define and track delivery KPIs and performance metrics across all regions
• Monitor:
  • Deployment timelines
  • Quality of delivery
  • Customer satisfaction
• Provide regular reporting to senior leadership with actionable insights
• Drive accountability through data-driven performance management

4. Cross-Functional Alignment

• Act as the primary liaison between Global Support, Product Management, Engineering, and Regional Teams
• Ensure delivery readiness for new product introductions and releases
• Facilitate alignment on:
  • Delivery requirements
  • Resource needs
  • Deployment constraints
• Bridge gaps between product development and field execution

5. Continuous Improvement & Operational Excellence

• Lead delivery retrospectives and continuous improvement initiatives
• Identify systemic issues and drive corrective actions globally
• Standardize tools, templates, and processes to improve efficiency
• Promote a culture of lessons learned and knowledge sharing across regions

6. Delivery Team Leadership

• Lead and coordinate the global delivery function and associated roles
• Support regional delivery teams with guidance, frameworks, and escalation support
• Collaborate with enablement and training teams to ensure:
  • Capability development
  • Consistent execution standards

7. Delivery Strategy Ownership

• Own and drive the global delivery roadmap in alignment with business objectives
• Ensure…