Ops Sup Sr Manager Account Services

Ops Sup Sr Manager Account Services

Citi is looking for a Senior Manager, Operations Support to lead a high-performing team and ensure the seamless delivery of operations support services across our commercial banking environment. In this role, you will drive operational excellence, uphold service quality standards, and play a pivotal part in shaping the processes and policies that underpin Citi's operations infrastructure. This is a senior leadership position offering significant scope to influence outcomes and contribute directly to the goals of a global financial institution.

Responsibilities

• Lead and manage a professional operations team by delegating tasks effectively, setting clear performance expectations, and maintaining appropriate staffing levels to meet business demands.
• Oversee the full performance management cycle for team members, including evaluations, compensation decisions, hiring, and disciplinary actions where required.
• Monitor team output quality and operational efficiency, identifying and addressing gaps through targeted training and development initiatives.
• Develop and manage departmental budgets and short-term resource plans, contributing to policy formation and continuous improvement of operational standards.
• Resolve complex, high-impact issues with sound judgement, drawing on deep knowledge of how operations functions integrate across the broader organization.
• Act as a subject matter expert for senior stakeholders, providing clear guidance on operational processes, client onboarding, and commercial liability requirements.
• Ensure compliance with applicable regulations and internal policies, maintaining transparency in identifying and escalating control issues while fostering a culture of accountability within the team.

Required Qualifications & Skills

• Between 6 and 10 years of experience in the financial services industry, with a strong foundation in operations or service delivery functions.
• Extensive knowledge of client onboarding processes, including the end-to-end workflows and controls that govern commercial client relationships.
• Working knowledge of commercial liability account opening and maintenance, as well as Anti-Money Laundering requirements and related compliance frameworks.
• Familiarity with tools and platforms used in commercial banking operations, including Know Your Customer systems, Workforce Management platforms, and commercial liability product administration.
• Demonstrated ability to manage competing priorities, meet deadlines, and adapt quickly to shifting requirements in a fast-paced environment.
• Strong organizational and time management capabilities, with the ability to operate with a high degree of autonomy and limited direct supervision.
• Clear and concise written and verbal communication skills, with the ability to engage credibly with senior stakeholders and cross-functional teams.

Beneficial Skills & Qualifications

• Background in commercial banking, with direct exposure to commercial liability products and client lifecycle management.
• Experience working with document management and banking operations platforms such as Systematics or similar core banking systems.
• Bachelor's degree or equivalent experience in a relevant field such as Business, Finance, or Operations Management.

What We Offer

• A hybrid working arrangement, with 3 days in the office and 2 days working remotely, providing structure alongside flexibility.
• Strategic leadership ownership with genuine influence over team performance, operational delivery, and departmental direction.
• Access to Citi's global learning and development resources, supporting your continued professional growth at a senior level.
• Wellbeing support and work-life balance programs designed to sustain long-term performance and personal effectiveness.
• Competitive financial wellbeing benefits befitting a senior management position at a leading global financial institution.
• The opportunity to work alongside experienced professionals across Citi's global operations network, broadening both your perspective and your impact.

Apply today to take ownership of a senior leadership role where your expertise in operations and commercial banking will shape the performance of a team and the quality-of-service Citi delivers to its clients.