Director of Enrollment Services

Enrollment Services Director

Summary:

In relation to contributing to our college mission and goals, under direct supervision of the Campus Director, the Enrollment Services Director is to effectively manage the admissions team so that they meet the start goals of the campus. The work location for this position is on-site.

Essential Duties and Responsibilities:

• Conducts two daily meetings with each advisor; one to review plans for the day, one to review results of the day.
• Conducts a post-close interview with every student who enrolls and follows up with those who do not.
• Observes one phone call and one interview with each advisor each week.
• Conducts weekly follow-up phone calls to all enrolled students.
• Provides one-on-one training with advisors and makes recommendations for additional training.
• Works in conjunction with the campus leader to lead and/or supplement the new hire on-boarding process, up to and including becoming a licensed trainer.
• Prepares and conducts advisor performance evaluations.
• Oversees the Financial Aid staff in regard to customer service and workflow issues as they apply to new students and the completion of the enrollment process
• Ensures timely response to CAO requests and directives
• Performs other duties as assigned

Supervisory Responsibilities:

Manages the admissions team and front desk staff. Is responsible for the coordination and evaluation of these units. Oversees the financial aid staff on customer service and workflow issues as they apply to new students and the completion of the enrollment process. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees;

planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Core Competencies:

• Integrity – Acts in a way that demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes; leaves others with the clear impression that integrity is a core organization value.
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Organization support – Follows policies and procedures; completes projects and tasks correctly and on time; supports organizations goals and values.
• Communication
  - Communicates effectively and appropriately; uses good judgment as to what to communicate to whom as well as the best way to get that accomplished; speaks in clear and credible manner, selecting the right tone for the situation and audience; listens to others and allows them to make their point.

Job

Competencies:

• Leadership – Inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others; able to build morale and group commitment to goals and objectives.
• Results Oriented – Achieves results within established timelines; understands and demonstrates that intentions, activities, and results are not the same; expects that obstacles will occur and refuses to accept favorable those who seek to justify poor results [by describing intentions or activities, who get derailed by obstacles and fail to take effective steps to avoid or overcome them, and/or who frequently miss deadlines without giving prior warning.
• Manage Employee Performance – Takes action to ensure that employees fully understand their roles, responsibilities and performance standards/expectations; provides ongoing feedback and…